Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Pawlikowski

M.
Rome,NY

Summary

Dynamic Assistant Manager with a proven track record at Rite Aid, excelling in operations management and customer service. Skilled in problem-solving and team leadership, I enhanced customer satisfaction through effective conflict resolution and fostered a collaborative work environment. Committed to maintaining high standards in retail operations and mentoring staff for professional growth.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

19
19
years of professional experience

Work History

Assistant Mgr.

Rite Aid
Whitesboro, NY
04.2020 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Assitant Mgr.

Walgreens
Rome, NY
04.2019 - 04.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Assistant Mgr.

Rite Aid
Rome, NY
01.2006 - 11.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

Rome Free Academy
Turin Rd. Rome, NY 13440
09.2025 - 06.2025

Skills

Operations management

Team leadership

Problem-solving

Task delegation

Time management

Customer service

Customer relations

Adaptability and flexibility

Money handling

Retail operations management

Closing oversight

Multitasking Abilities

Positive attitude

Timeline

High School Diploma -

Rome Free Academy
09.2025 - 06.2025

Assistant Mgr.

Rite Aid
04.2020 - Current

Assitant Mgr.

Walgreens
04.2019 - 04.2020

Assistant Mgr.

Rite Aid
01.2006 - 11.2019

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Susan PawlikowskiM.