Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Susan Payne

Peekskill,NY

Summary

Dynamic customer service specialist with a proven track record at Staples, adept at problem resolution and enhancing client satisfaction. Skilled in customer relationship management and effective communication, I implemented training processes that improved service quality and fostered teamwork, ensuring a positive experience for all customers.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

17
17
years of professional experience

Work History

Customer Service Speciaslist

Staples, The Office Supply Superstore
11.2019 - 07.2023
  • Cross-trained and backed up other customer service managers.
  • Responded to customer requests for products, services, and company information.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Implemented and developed customer service training processes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Nursing Assistant

Unlimited Care LLC Agency
03.2006 - 08.2009
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Documented care actions by completing records and logs in medical software system.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Identified and reported unsafe situations to maintain adherence to safety protocols.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Delivered high-quality care to [Type] patients in hospital facility.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Transported patients between rooms and appointments or testing locations.
  • Followed directions of licensed nurses to administer medications and treatments.

Education

High School Diploma -

Lakeland Senior High School
Shrub Oak, NY
06-1997

Skills

  • Good communication skills
  • Problem resolution
  • Excellent written and oral communication
  • Customer relationship management
  • Customer relations

Languages

English
Native or Bilingual

Timeline

Customer Service Speciaslist

Staples, The Office Supply Superstore
11.2019 - 07.2023

Nursing Assistant

Unlimited Care LLC Agency
03.2006 - 08.2009

High School Diploma -

Lakeland Senior High School

Similar Profiles

CREATE PROFILE