Susan Peasley
St. George ,ME
Summary
Dedicated Medical Assistant with extensive experience at Maine Health, excelling in patient scheduling and HIPAA compliance. Proven ability to enhance clinic efficiency and patient satisfaction through effective communication and meticulous documentation. Skilled in utilizing electronic medical records and providing compassionate care, contributing to positive health outcomes and streamlined operations. I have been the office coordinator for our office since 2017.
Overview
19
19
years of professional experience
Work History
Medical Assistant
Maine Health
08.2006 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Increased efficiency in office by implementing digital filing system for patient records.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Improved clinical workflow with introduction of electronic health records system.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Education
Medical Assistant
National Health Care Association
Doyline, LA05.2015
Commercial
Rockland District High School
Rockland, ME06.1985
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Prior Authorizations for medications
- Working directly with provider
- Utilizing electronic medical records
Timeline
Medical Assistant
Maine Health
08.2006 - Current
Medical Assistant
National Health Care Association
Commercial
Rockland District High School
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