Susan Peeling

My tenure as Senior Manager in Project Purchasing and Strategic Support has been marked by spearheading a high-performing team dedicated to FF&E procurement. We have consistently managed over $28 million annually in renovations and new builds, contributing significantly to the company's growth and operational efficiency. My expertise in project management and procurement has been instrumental in these achievements.
My role encompasses not only meticulous procurement management, but also strategic oversight of a support team handling upwards of 65,000 transaction lines weekly. This dual responsibility ensures seamless operations across multiple Marriott brands and disciplines, underscoring my commitment to excellence, and the strategic alignment with suppliers to leverage costs and optimize delivery and performance metrics for Global Design Procurement.

• Implemented customer service excellence standards to enhance client satisfaction and loyalty.
• Leadership role in planning annual budgets for each department based on forecasted sales volumes.
• Developed and implemented strategic business plans to drive growth and profitability.
• Identified and pursued new business opportunities to expand market presence and revenue streams.
• Produced thorough, accurate and timely reports of project activities.
• Oversaw talent acquisition, training, and development programs to build high-performing teams.
• Established and maintained relationships with key stakeholders to support business objectives.
• Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
• Conducted performance reviews and provided feedback to direct reports for career development.
• Identified areas of improvement within existing operations through process analysis and benchmarking studies.
• Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
• Implemented process improvements to increase operational efficiency and reduce costs.
• Reviewed completed work to verify consistency, quality, and conformance.
• Directed cross-functional teams in developing innovative solutions to complex problems.
• Delegated work to staff, setting priorities and goals.
• Facilitated team meetings and workshops to align on goals and strategies.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Managed annual budgeting process, including forecasting .
• Represented the organization at conferences or trade shows as an expert speaker on relevant topics.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Worked with cross-functional teams to achieve goals.

• Currently manage team of 2 that has consistently purchased $30+MM in project purchasing yearly
• Successfully hired and trained team members in their current roles
• Assessed team members skill levels and developed training schedule for each so they could further progress in their current roles. This process is ongoing to ensure each can mature and grow into future roles with CFRST Procurement
• Developed processes throughout my tenure to help manage the work load and to ensure projects are purchased and run smoothly throughout the life of the project
• Project status form – maintained daily by each team member and reviewed weekly in team meeting
• Sales Order tracking tools – maintained daily by each team member
• Claims process tool – maintained by the Coordinator on the team and reviewed weekly in team meeting
• Successfully developed relationships with my current assigned ownership groups, thus establishing a level of trust and professionalism that takes the partnership to the next level
• Successfully developed partnerships with both Marriott approved suppliers and non-approved suppliers, to ensure our team receives the best the supplier has to offer. For example, customer service, quality, cost, invoice, warranty issues etc.
• Brand knowledge Can successfully discuss the CFRST brands with ownership groups and designers
• Sit on the TPS brand and procurement meetings and disseminate information out to other buying teams when FFE is called out as issues, updates etc.
• Continually seeking learning opportunities to become as familiar as possible with the all of the CFRST brands
• Renovation and New build requirements Can successfully discuss FFE requirements for both renovations and new builds

• Developed supplies procurement program for 90 retail stores
• Acquired existing supply program and transitioned it from Supply Chain to Procurement
• Performed gap analysis on entire program, broke it down completely and rebuilt it, which resulted in Consolidated vendor base
• Streamlined ordering process for end users
• Outsourced in house fulfillment, this allowed key personnel to focus on building the program in the most cost and time efficient manner
• Eliminated stock printing that could be done at the store level, which resulted in an immediate $12K savings, moved entire print inventory which resulted in a $50K savings
• Moved pre-paid inventory out of warehouse into a pay as you go style inventory management program, instantly reducing warehouse and pick and pack fees
• Performed vendor analysis, identified key vendors that would bring the supplies program strength and cost savings, immediate results eliminated overlapping vendor capabilities which allowed Procurement to leverage costs by increasing overall volume spend to certain suppliers
• Developed relationships with current vendors to leverage buys and realize cost savings. For example: Negotiated with current office supply company 6% cuts across the board that netted in over $100K savings per year
• Negotiated with 2 major suppliers to receive signing contract bonuses and rebates based off total spend, which resulted in $132K in 2012
• Current supplies procurement Oversee and manage supplies for 90 retail stores, budget $4.7 MM
• Trained team members on supplies program that was developed
• Supervised 2 team members that place orders for stores on a monthly basis, for supplies, uniforms and name badges. Help them manage their daily work load and give support and coaching as needed
• Add additional programs to supplies management program, research items and negotiate with vendors for best price and deployment of items, report back to key department heads acting as a consultant giving options and costs on production. Recommend how to move forward integrating items into supply orders.
• Internet Fulfillment supplies Promotional items, survey card, loyalty cards Store fixtures
• Forecast inventory levels based on order history
• Oversee, inventory and manage supply program for corporate headquarters that employs 300+ people
• Developed and disseminated best practices for ordering, returning and receiving supplies
• Developed uniform procurement program
• Analyzed existing program(2011), developed and sent Request for Proposal (RFP), awarded uniform program based on price, in-house embroidery and expertise in apparel, which resulted in a $3 per uniform reduction and vastly improving the quality of the embroidery
• Worked directly with Executive Vice President(EVP) of Operations on brand and style of uniforms, optimizing embroidery style and complete look and feel of uniforms for new style that was rolled out in 2012
• Developed an order tracking reporting system, which allows Procurement to manage the requests that are made daily.
• Worked with vendor to develop on line ordering web site, that the end user can access and request direct
• Developed Uniform Brand Identity guide with Operations that allows Team Members to reference policy, proper use of logos, sizing charts etc.
• Added name badge program in conjunction with uniform program, working directly with EVP of Operations to make the look and feel cohesive
• New Construction and Facilities procurement Manage new construction supply buys under the guidance of Director New Construction for 12 new stores being built throughout the year, including furniture and equipment necessary to open the stores
• Project manage entire process; cut PO’s and manage deadlines etc.
• Vendor negotiation and contract management, write Request for Proposals (RFP)as requested such as: Office Supplies, negotiated rebates percentages based off annual buy, contract signing bonus and discounts across the board
• Supplies warehouse and fulfillment, no warehouse fees, pay as you go terms (vendor takes the risk of purchasing product up front rather than company)
• Waste Management service, reducing costs by 24% in 2012 and 33% in 2013 in selected stores and areas
• Print Management, evaluated Corporate HQ printer fleet (project on hold) potential cost savings and avoidance
• Reduce print fleet by 25%
• No longer need to buy and manage toners, current spend is $75K
• IT resources do not have to manage or trouble shoot printer issues, done by 3rd party managing the fleet in its entirety
• Manage print procurement and production program for Customer Experience educational materials that are produced monthly for Wine, Beer, Spirits, Regional and Local sales meetings, budget $155K
• Analysis and reporting on spends, current year vs. last year
• Breakdown cost of items to internal departments in layman’s terms
• Received 2012 Passion Award at Annual Meeting, this award was given to me by my peers. The award recognizes the person that has made the biggest impact on the business in terms of driving sales and / or cost savings to the company.

• Manage the entire purchasing process, from start to finish, yearly budget $5MM
• Recommend goods or services to be purchased for senior management approval.
• Analyze changes in business requirements to ensure updated and appropriate acquisitions are made
• Proven extensive experience in bidding, negotiating and managing outside vendors, identify and qualify vendors to provide service
• Oversee the production of items being purchased to ensure quality and timeliness
• Assist staff in optimizing their use of resources when making purchases, in particular consolidates purchases from various departments to maximize annual contracts, volume discounts
• Researched, recommended and implemented e-procurement system, negotiated with supplier to receive the system at a dramatically reduced rate due to the nonprofit status, $21K from $65K
• Cost Savings analysis on purchasing processes, saved over $200k in one year
• Ability to meet deadlines in stressful environment, for example procuring all print and marketing materials needed for National Walk for Epilepsy held on the Mall in Washington DC and National Fundraising Gala, entertainment, contract management and production of the Walk and Gala, tents, port-a- potties etc.
• Exceptional project management and organizational skills, ability to implement large scale projects

• Project Management, from start to finish on numerous projects, $5MM budget
• Engineer direct mail specifications
• Expert in print production, USPS mailing specifications and fulfillment
• Effectively worked with in-house clients and production coordinators as well as outside vendors from initial concept development through final checks and project reviews.
• Acted as a consultant with other departments when printing or promotional projects arise
• Evaluated and awarded contract for warehousing and fulfillment, managed warehousing and fulfillment services as well. Audit vendor
• Developed contract pricing for print materials, saved over $100K annually