Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Susan Pelletier

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Admissions Coordinator

Academy Di Capelli
01.2025 - 07.2025


  • Managed scheduling for campus tours and information sessions, optimizing visitor experiences and engagement rates.
  • Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.
  • Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
  • Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
  • Enhanced student satisfaction with the admissions experience through timely communication and personalized support.
  • Fostered partnerships with community organizations to promote educational opportunities to surrounding schools.


Admissions Representative

Career Training Specialists LLC
09.2022 - 02.2023
  • Directed students throughout admissions process and assisted with questions or concerns about completing and submitting specific forms and documents.
  • Presented information session speeches to explain perks, benefits and details about enrolling.
  • Thoroughly reviewed admissions applications, tested and evaluated credentials to approve students for enrollment.
  • Met with approximately 300-500 potential students per semester to support admissions process, answer questions and explain degree programs.
  • Converted leads to enrollments at rate of 70%.
  • Led tours for prospective residents and family members to show facilities and answer questions.
  • Kept Diamond D updated by accurately entering, updating and checking records.
  • Maintained database of accepted and enrolled students.

Patient Services Coordinator

MyEyeDr
01.2022 - 09.2022
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
  • Answered over 90+ telephone calls per day to schedule appointments and answer patient questions.
  • Organized and maintained patient charts with proper classification and filing systems.
  • Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
  • Answered patient questions and fielded complaints to resolve issues.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Checked daily doctor schedules and verified insurance.

Customer Care Associate

Raymour & Flanigan
01.2020 - 05.2021
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Coordinated with various company teams to offer and implement successful solutions to customer problems.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Ranked in top level for customer satisfaction among team members.

Assistant Store Manager

Southford Store
05.2016 - 08.2020
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Assisted customers, answered questions and resolved problems for stellar customer service.

Education

BBA - Marketing

Western Connecticut State University
Danbury, CT

Skills

  • Organizational and time management skills
  • Data verification
  • Client relations
  • Sales experience
  • Rapport building
  • Problem resolution

Certification

  • Certified QuickBooks Online ProAdvisor
  • Present

Timeline

Admissions Coordinator

Academy Di Capelli
01.2025 - 07.2025

Admissions Representative

Career Training Specialists LLC
09.2022 - 02.2023

Patient Services Coordinator

MyEyeDr
01.2022 - 09.2022

Customer Care Associate

Raymour & Flanigan
01.2020 - 05.2021

Assistant Store Manager

Southford Store
05.2016 - 08.2020

BBA - Marketing

Western Connecticut State University

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