Susan Perkes

• Enforced company policies and procedures to strengthen operational standards across departments
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
• Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
• Enhanced sales by implementing merchandising and promotional improvements
• Evaluated employee performance and developed improvement plans
• Completed inventory audits to identify losses and project future demands
• Supported sales management to optimize business development
• Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
• Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
• Kept work areas clean, organized and safe to promote efficiency and team safety
• Recruited and trained new employees to meet job requirements.
• Conducted performance evaluations, providing feedback and coaching for team development.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Monitored staff performance and addressed issues.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Managed inventory and supplies to ensure materials were available when needed.
• Collaborated with payroll personnel to ensure timely and accurate processing of payroll data changes.

Helped as a seasonal temp with applicants with Property Tax Reduction,

• Offered clients recommendations to reduce tax liabilities

• Maintained employee confidence and protected payroll operations by keeping information confidential
• Responded to employee questions and requests for information in timely and knowledgeable fashion
• Processed new hire paperwork and documents
• Maintained payroll information by calculating, collecting and entering data
• Researched and resolved time discrepancies
• Verified timekeeping records and handled any discrepancies with employees

• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
• Answered constant flow of customer calls with up to 3 calls in queue per minute
• Performed various money center services to customers

• Received and counted incoming transfers from armored car services
• Organized, reviewed and filed paperwork for secure recordkeeping
• Ordered supplies based on stock quantities, expected usage and budget limitations
• Coordinated daily cash reconciliation in high-volume location