Susan Perry
Syracuse
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
20
20
years of professional experience
Work History
Bar Attendant
Bosco's Village Pub
01.2014 - Current
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
- Maximized sales by upselling premium drinks and promoting daily specials.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Adhered to safety and sanitation regulations, maintaining a healthy environment for both staff and customers.
- Contributed to team success by cross-training in various roles such as server or cook when needed, demonstrating adaptability and versatility.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
Server
Funny Bone Comedy Club
11.2014 - 02.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Service Bartender
Suds Factory River Grill
12.2012 - 02.2014
- Enhanced customer experience by creating visually appealing and innovative cocktails.
- Increased bar revenue by designing seasonal drink menus that attracted new clientele.
- Maintained an expert knowledge of classic cocktails as well as emerging trends in mixology to continually refine skillset.
- Trained new bartenders on mixology techniques, customer service skills, and workplace safety guidelines.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Optimized guest satisfaction by promptly addressing any concerns or complaints related to beverage offerings or service quality.
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Received cash, made change and issued receipts.
Personal Assistant
Gerald Clade
04.2004 - 09.2012
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Enhanced client satisfaction by consistently providing thorough and detail-oriented cleaning services.
- Maintained a loyal client through excellent communication, punctuality, and reliability.
- Exceeded client expectations with customized cleaning plans based on specific needs and preferences.
- Assisted with organizing closets, cabinets and drawers to declutter homes and maximize client's storage space.
- Reduced errors in billing documentation by implementing a thorough double-check system.
- Maintained updated records of all transactions and invoices, ensuring easy access and retrieval when needed.
Education
Associate of Science - Health Sciences
Pearl River Community College
Poplarville, MS06.1996
Skills
- Active Listener
- Excellent Interpersonal skills
- Problem solver
- Adaptive
Timeline
Server
Funny Bone Comedy Club
11.2014 - 02.2017
Bar Attendant
Bosco's Village Pub
01.2014 - Current
Service Bartender
Suds Factory River Grill
12.2012 - 02.2014
Personal Assistant
Gerald Clade
04.2004 - 09.2012
Associate of Science - Health Sciences
Pearl River Community College
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