Summary
Overview
Work History
Education
Skills
Timeline
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Susan Pesso

Denver,CO

Summary

ACCOUNT MANAGEMENT AND LOGISTICS PROFESSIONAL Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a part-time remote or hybrid position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

OPERATIONS MANAGER

Studio Como
02.2021 - 10.2023
  • Managed day-to-day operations and logistics for this high-end furniture showroom; planned containers originating from Italy and worked with freight forwarders to ensure efficient use of container space; prioritized orders to meet promised delivery dates to ensure customer satisfaction; planned and managed weekly installation meetings; scheduled deliveries and installations using both in-house and outsourced installation teams; communicated with customers regarding order status and managed expectations, requests, and requirements while providing the highest level of customer service to high-end customer base; worked with Design Consultants/Salespeople to help them meet and exceed customer expectations; tracked orders using Smartsheet and Google Sheets; built reports using Excel and Smartsheets to track and manage orders and measure success against our promised estimated delivery dates; and oversaw and managed warehouse deliveries and receipts to minimize damage

ACCOUNT MANAGER

lines
05.2018 - 12.2020
  • Educated interior designers and key accounts on new and existing products to get products specified on new projects; tracked pending projects and helped close the sale using incentives such as volume discounting; proposed appropriate products in response to an RFP; created sales and marketing materials; planned events for interior designers in order to build and maintain relationships and increase awareness of our brands.

OWNER/OPERATOR

Paramount Studio Interiors
03.2004 - 10.2014
  • Founded, owned, and operated this contract furniture dealership with ~ $2M in annual sales; managed all aspects of the business from business development, customer management, strategy and concept design, proposal development, sales strategy; installation; provided furniture solutions to end users and facilities departments in education, healthcare, government, and business markets; recruited, hired, supervised, mentored, and managed a staff of 13 employees; Directly managed all aspects of the furniture sales processes including evaluating end user needs, solution and proposal development, order management, and coordinating with manufacturers for manufacturing, delivery, and installation.

Education

Master of Business Administration - Marketing

The University of Connecticut
Storrs, CT

Bachelor of Science - Finance

Boston College
Chestnut Hill, MA

Certified Health Coach -

Institute for Integrative Nutrition

Skills

  • Financial Management
  • Vendor Management
  • Organizational Efficiency
  • Project Management
  • Customer Relationship Management
  • Business Development
  • Customer Service
  • Operations and Logistics
  • Spreadsheets
  • Communication
  • Training
  • Client/Vendor Liaison
  • Product Education
  • QuickBooks
  • Microsoft Office
  • Problem-Solving
  • Operations Monitoring

Timeline

OPERATIONS MANAGER

Studio Como
02.2021 - 10.2023

ACCOUNT MANAGER

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05.2018 - 12.2020

OWNER/OPERATOR

Paramount Studio Interiors
03.2004 - 10.2014

Master of Business Administration - Marketing

The University of Connecticut

Bachelor of Science - Finance

Boston College

Certified Health Coach -

Institute for Integrative Nutrition

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Susan Pesso