Susan Petersen

Oversaw the testing for all incoming high school students who were trying to participate in the A/P program. This Fast start program was done on a weekly basis and I was also responsible for helping with the GED program. Graded all tests and informed students if they passed or if they were able to come back and retake the test.

• Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service. Helped with correspondence to IRS. Did office inventory, made Tax return copies, mailed out returns and helped out the accountants as needed.

Responsible for managing member services and office operations for the Master Builders Association of Pierce County, a major, non-profit, private association which promotes builders and associate members in Pierce County. Duties included managing a $500,000 annual operating budget and helping to increase that budget through special events that were coordinated. These included an annual auction, golf tournament, monthly meetings, special associate night, Street of Dream Promotions and Christmas Event to name a few. Responsible for agendas and taking minutes for all meetings, Providing public and media relationship support for the Association. Providing customer service for the 378 builder and 176 associate members.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Counted and labeled prescriptions with correct item and quantity.
• Stocked, labeled and inventoried medication to keep accurate records.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Communicated with prescribers to verify medication dosages, refill authorizations and patient information.

• Reported financial data and updated financial records in ledgers and journals.
• Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system.
• Monitored status of accounts receivable and payable to facilitate prompt processing.
• Handled past due accounts and set up payment plans.
• Did daily deposits and assisted with month end financials.
• Sent out statements.

Kept the accounting records for all military going on their travel assignments. Was responsible for all fiscal records. Had to keep accurate records for those on special operations and those also leaving the service.

• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
• Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
• Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
• Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, [Type], casts and impressions.
• Educated patients by giving oral hygiene, plaque control and postoperative instructions.