Susan Phelps
Greenville,NC
Summary
Committed team member with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.
Overview
18
18
years of professional experience
Work History
Risk Manager
ECU Health
Greenville, NC
04.2011 - Current
- Documented findings from audits and investigations into the organization's risk profile accurately and comprehensively.
- Identified key performance indicators related to risk management objectives.
- Monitored risk assessments and assessed validity using industry-specific methods.
- Compiled and submitted regular reports to update senior management on operations and progress.
- Created and implemented policies and procedures to manage identified risks effectively.
- Facilitated communication between different teams within the organization regarding risk assessment activities.
- Reported findings on risk exposures to senior executives and board of directors.
- Identified, assessed, and reported on risk management issues.
- Provided guidance and advice on how to handle high-risk situations appropriately.
- Conducted investigations and took appropriate actions to resolve concerns.
- Conducted risk analyses to manage organizational risk profile, form reliable control systems and monitor legal issues.
- Performed periodic reviews of existing systems, processes, and procedures in order to minimize potential risks.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Sales Agent/Branch Manager
US Cellular Wireless
Greenville, NC
03.2006 - 04.2011
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Prepared employee performance appraisals, providing actionable feedback.
- Supervised cash drawer balances and deposits of store receipts.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Built and maintained strong working relationships with team members.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Arts - Communication Studies
East Carolina University
Greenville, NC06-2005
Skills
- Risk Mitigation
- Data Analysis
- Cross-Functional Collaboration
- Customer Communication
- Conducting Investigations
References
References available upon request.
Timeline
Risk Manager
ECU Health
04.2011 - Current
Sales Agent/Branch Manager
US Cellular Wireless
03.2006 - 04.2011
Bachelor of Arts - Communication Studies
East Carolina University
Similar Profiles
Jenna HarrellJenna Harrell
Registered Nurse, Emergency Department at ECU HealthRegistered Nurse, Emergency Department at ECU Health
Christal EppsChristal Epps
PB HB Refund Specialist at ECU HealthPB HB Refund Specialist at ECU Health
Michelle DonaldsonMichelle Donaldson
Registered Nurse IV-Oncology Surgery Clinic at ECU HealthRegistered Nurse IV-Oncology Surgery Clinic at ECU Health
Debbi HerneDebbi Herne
Certified Pharmacy Technician at ECU HealthCertified Pharmacy Technician at ECU Health
J WhiteJ White
Lube Technician at Loves Travel StopLube Technician at Loves Travel Stop