SUSAN PIROG
Newington,CT
Summary
Dynamic Technical Product Manager with a proven track record at Beazley Group, excelling in product management and stakeholder engagement. Adept at aligning strategic objectives with execution, I foster collaboration and drive results through effective communication and agile methodologies, ensuring successful project delivery and customer satisfaction.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Technical Product Manager
Beazley Group
West Hartford, Connecticut
09.2018 - Current
- Managed team development by mentoring members on business processes and expectations.
- Defined product requirements through collaboration with cross-functional teams.
- Communicated product vision to stakeholders, securing project buy-in and support.
- Prioritized feature backlog aligned with user feedback and strategic objectives.
- Demonstrated expertise in resourcing, scheduling, risk management, and overall project leadership.
- Directed stakeholder communication, reporting status, issues, and changes to leadership.
- Engaged customers to understand needs and develop tailored solutions.
- Oversaw risks, scope changes, and non-standard events during product development.
- Coordinated with external vendors for necessary resources or services required during development process.
- Assisted in developing a global product framework to support modernization efforts.
Business Architect - Strategic Planning and Execution
Travelers
Hartford, CT
04.2016 - 09.2018
- Collaborated with business and functional leadership to align strategy with execution.
- Established and monitored traceability between design and implementation phases.
- Reviewed and defined business requirements for initiatives of varying complexity.
- Developed forward-looking business process flows to create strategic road maps.
- Managed decisions and implementation of work items related to initiatives.
- Aligned project efforts with capability models to clarify work scope.
- Led business projects and strategic initiatives across multiple units.
- Created short-term and long-term strategic road maps for core platform capabilities.
Product Owner - Platform Strategy Lead
Travelers
Hartford, CT
04.2012 - 04.2016
- Directed Agile teams as Product Owner, implementing National Programs Business on a new platform and the additional Rating and Benchmark capabilities for various business areas.
- Spearheaded initiative to expedite delivery for an at-risk project.
- Engaged in analysis of business initiatives to support collaborative discussions on strategies.
- Communicated effectively with leadership and business partners to align objectives.
Senior Business Analyst
Travelers
Hartford, CT
02.2008 - 04.2012
- Spearheaded early Agile project for Select Business, advocating for methodology adoption.
- Facilitated discussions with Product Owner and business SMEs; documented insights for IT and QA teams.
- Developed engagement models with partners to ensure timely project completion.
- Elicited, analyzed, and communicated business needs, delivering quality outputs using Agile and Waterfall methodologies.
- Produced comprehensive deliverables, including business and functional requirements, use cases, gap analysis, and process flows.
- Cultivated collaborative relationships with various business and IT stakeholders across Business Insurance.
- Led multiple business projects within Business Insurance organization, ensuring alignment and effectiveness.
- Mentored peer Business Analysts to enhance team capabilities.
Business Analyst
Travelers
Hartford, CT
03.2006 - 02.2008
- Elicited and analyzed business needs to deliver quality outputs for business partners and developers using Agile and Waterfall approaches.
- Produced business requirements, functional requirements, use cases, gap analysis, process flows, and mock-ups.
- Cultivated relationships with multiple business groups within Business Insurance to enhance collaboration.
- Executed lead BA responsibilities on various projects across the Business Insurance organization.
- Collaborated with Subject Matter Experts and developer teams to define comprehensive requirements.
- Mentored and coached team members to strengthen skills and improve performance.
Business Analyst Specialist
Cigna Healthcare
Bloomfield, CT
07.2000 - 11.2005
- Delivered second-level application support for mainframe, web-based, and PC applications.
- Collaborated with production support teams to resolve issues and answer customer inquiries.
- Independently analyzed and addressed technical issues, ensuring timely resolutions.
- Coached and mentored team members on supported applications to enhance overall proficiency.
- Achieved recognition for contributions, resulting in assignments to critical at-risk projects.
Business Analyst
Cigna Healthcare
Bloomfield, CT
02.1997 - 07.2000
- Coordinated eligibility production activities with developers, Field Claims Offices, and policyholders to align system specifications with business needs.
- Processed and maintained eligibility files for multiple accounts efficiently.
- Delivered accurate and timely communications to customers, policyholders, and business partners.
- Supported team in executing processes to fulfill customer commitments.
- Assisted in training new analysts to enhance team capabilities.
- Tested data, analyzed findings, and collaborated with developers to resolve issues promptly.
- Provided customer service to clients, ensuring resolution of all eligibility issues effectively.
Education
Bachelors of Arts -
University of Connecticut
Storrs, CTSkills
- Business analysis and strategy
- Coaching and facilitation
- Customer advocacy and service
- Adaptability and organization
- Effective communication
- Strategic planning
- Software development lifecycle
- Product backlog management
- Cross-functional leadership
- Microsoft Office proficiency
- Team leadership
- Execution delivery
- Requirements analysis
- Attention to detail
- Divergent thinking
- Self-motivation
- Coaching and mentoring
- Agile and Waterfall methodologies
- Product management
- Stakeholder engagement
Certification
SAFe (SA) certified
Websites
Timeline
Technical Product Manager
Beazley Group
09.2018 - Current
Business Architect - Strategic Planning and Execution
Travelers
04.2016 - 09.2018
Product Owner - Platform Strategy Lead
Travelers
04.2012 - 04.2016
Senior Business Analyst
Travelers
02.2008 - 04.2012
Business Analyst
Travelers
03.2006 - 02.2008
Business Analyst Specialist
Cigna Healthcare
07.2000 - 11.2005
Business Analyst
Cigna Healthcare
02.1997 - 07.2000
Bachelors of Arts -
University of Connecticut