SUSAN PLUMLEY
Geneva,IL
Summary
Administrative manager and elected official with more than 25 years of experience in municipal government, insurance, self-employment, sales, customer service and medical clinic environments.
Overview
23
23
years of professional experience
Work History
Bus Driver
Geneva School District 304
10.2022 - Current
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Call center with online chat and account management
SKF BEARINGS & SEALS
04.2018 - 06.2020
- Handle return product paperwork, ordering and technical issues and assistance
- Worked remotely with Cisco systems and multiple platforms simultaneously.
Assist Safeco & liberty Mutual APD claims associates with administrative tasks to help move their claims forward (worked in both Navigator and CVO Claims systems). Handle paperwork to move the total loss/salvage process along; process work In Lexis Nexis, Order Point, ISO, and State DMV sites. Input and implemented a Continuous Improvement project for a State Specific Guideline for specific requests through vendors for subpoenaed files.
LIBERTY MUTUAL INSURANCE
01.2016 - 01.2018
Executive Assistant
Matsock Insurance & Financial Services
01.2014 - 01.2016
- Handled high volumes of phone calls, incoming mail, welcomed visitors, coordinated meetings and was accountable for follow-up
- Developed expertise in TAM/Applied, cloud-based agency management software
- Created, implemented and maintained comprehensive database for reporting of productivity statistics to comply with corporate policies which resulted in significant time and financial saving.
- Analyzed and facilitated automation of manual reporting resulting in savings of more than $5,000 annually.
Insurance Producer
Gjovik Allstate
01.2014 - 01.2015
- Pioneered policies and procedures new agency
- Initiated new marketing plans & sales for prospective clients
- Managed customer service for 5 agents.
Insurance Producer
Professional Underwriters Agency, Inc.
01.2013 - 01.2014
- Led in the development and deployment of new marketing plans and strategies for new clients
- Built support across company lines to achieve organizational goals with demonstrated leadership abilities, and a proven ability to forge relationships with new established client base
- Developed and implemented cost reductions strategies on healthcare renewals and other employee benefit packages
- Created and initiated local marketing programs resulting in over 20 new commercial accounts.
Insurance Agent
American Family Insurance
01.2009 - 01.2013
- Coordinating & servicing a database of over 700 policies
- Provided superior customer service ensuring complete client satisfaction; resolved issues and problems with customer accounts when needed
- Held a Producer's License for the state of Illinois, Wisconsin and FEMA NIMS 700 Certificate
- Comprehensive knowledge of personal and commercial insurance: auto, home, business, health, life.
Administrative manager and elected official
FLAGG TOWNSHIP
01.2005 - 01.2009
- Coordinate & serve as "CEO" of the township, chairman of the Board of Trustees, and treasurer for all township funds; supervise one office employee and manage facility issues
- Oversee/manage General and Emergency Assistance Program, with an annual budget of $55,000 to $82,000
- Monitor expenditures in all township funds, as well as road and bridge funds - $850,000 annual budget; discovered bank error in favor of the township and successfully recovered $10,500
- Administered employee health insurance, including annual negotiation of premiums
- Served as Illinois Municipal Retirement Fund Representative - reported employee wages on a monthly basis; handled correspondence to/from IMRF
- Gather information for monthly board meetings - develop agenda and prepare/send out packets to board members prior to scheduled meetings
- Led efforts to build an administration building facility (town hall) after terminating relationship with the City of Rochelle: searched/located suitable site; worked with contractor to develop building plans; held town meeting to present plan to citizens; succeeded in obtaining 85% of votes in favor of project; completed town hall construction project within 90 days
- Led year-long negotiation to release the City of Rochelle from its contractual obligations to Flagg Township; secured settlement of $125,000 from the city
Case Manager/Administrative Assistant
FLAGG TOWNSHIP
01.2001 - 01.2005
- Processed applications for the township's General and Emergency Assistance Program, obtaining accurate information from applicants and determining their eligibility
- Performed general office duties, such as handling mail and phone calls, greeting visitors, and typing correspondence for township supervisors
- Processed 10-25 invoices per week using a computer-based accounting system
- Established secure filing location and system for assistance program case files; set up electronic files to further ensure confidentiality.
Education
Cosmetology - Cosmetology Education
Hair Professional Career College
DeKalb, IL06.1988
Skills
- Strong skills in collaborative leadership, interpersonal communication, problem solving, entrepreneurship, and negotiating; demonstrates boundless energy and ability to handle multiple roles and manage multiple projects concurrently
- Computer Proficiencies: Microsoft Word, Excel, Power Point, Outlook, and Publisher; Internet Explorer; type 50 wpm
- Areas of Expertise: Insurance, municipal administration, managing local public assistance programs, budget management, light bookkeeping, office operations, account payable, supervision and medical office operations
Professional Development Education
- Springfield Leadership Academy - UNIVERSITY OF ILLINOIS - 2006-2007.
- Illinois Township Officials Spring Workshop - ROCKFORD, ILLINOIS - 2005-2007.
- Illinois Township Officials Conference - PEORIA and SPRINGFIELD, IL - 2005-2007.
- ROCHELLE CHAMBER OF COMMERCE Leadership Program - 2006.
- Attended Kishwaukee College - MALTA, IL - completed medical terminology, general studies courses.
- Hair Professionals Career College - DeKalb, IL - Cosmetology, Cosmetology - 1988.
- Graduated from ROCHELLE TOWNSHIP HIGH SCHOOL - Rochelle, Illinois.
Summary Of Qualifications
Certification for General Assistance from Township Officials of Illinois (General Assistance Training Institute), FEMA NIMS 700 Certificate, Insurance, municipal administration, managing local public assistance programs, budget management, light bookkeeping, office operations, accounts payable, supervision, medical office operations, collaborative leadership, interpersonal communication, problem solving, entrepreneurship, negotiating, Microsoft Word, Excel, PowerPoint, Outlook, Publisher, Internet Explorer, 50 wpm
Timeline
Bus Driver
Geneva School District 304
10.2022 - Current
Call center with online chat and account management
SKF BEARINGS & SEALS
04.2018 - 06.2020
Assist Safeco & liberty Mutual APD claims associates with administrative tasks to help move their claims forward (worked in both Navigator and CVO Claims systems). Handle paperwork to move the total loss/salvage process along; process work In Lexis Nexis, Order Point, ISO, and State DMV sites. Input and implemented a Continuous Improvement project for a State Specific Guideline for specific requests through vendors for subpoenaed files.
LIBERTY MUTUAL INSURANCE
01.2016 - 01.2018
Executive Assistant
Matsock Insurance & Financial Services
01.2014 - 01.2016
Insurance Producer
Gjovik Allstate
01.2014 - 01.2015
Insurance Producer
Professional Underwriters Agency, Inc.
01.2013 - 01.2014
Insurance Agent
American Family Insurance
01.2009 - 01.2013
Administrative manager and elected official
FLAGG TOWNSHIP
01.2005 - 01.2009
Case Manager/Administrative Assistant
FLAGG TOWNSHIP
01.2001 - 01.2005
Cosmetology - Cosmetology Education
Hair Professional Career College
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