Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan P. Mays

Franklin,Tennessee

Summary

Accomplished executive with a proven track record at Williamson College, adept in strategic planning and organizational development. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact organizational success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

41
41
years of professional experience

Work History

VICE PRESIDENT OF OPERATIONS

Williamson College
10.2011 - Current
  • Develop strategic plans that align with the college's goals, ensuring long-term growth and sustainability.
  • Member of WC Executive Team with responsibilities including reviewing, identifying, and prioritizing strategic initiatives.
  • Facilitate timely decision-making through accurate data analysis and insightful reporting on key operational metrics.
  • Hire and manage employees to maximize productivity while training staff on best practices and protocols.
  • Apply excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Streamline operations by identifying inefficiencies and implementing process improvements.
  • Establish performance goals for department and outline processes for achievement.
  • Reduce operational costs by optimizing resource allocation and negotiating better contracts with vendors.
  • Enhance operations staff team cohesion by leading weekly staff meetings focused on communication skills and conflict resolution techniques.

BUSINESS OFFICE MANAGER

Williamson College
04.2007 - 09.2011


  • Managed financial operations for the college, ensuring accurate budgeting and timely invoice processing.
  • Resolved financial discrepancies and student billing issues with timely attention.
  • Ensured compliance with college policies and higher education regulations through regular audits and process updates.
  • Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
  • Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
  • Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.

NETWORK PLANNER

GTE Services - Wireless Division
08.1995 - 11.1995
  • Responsible for developing and monitoring the five-year tactical business plan consistent with both the budgeting process and technology deployment plan
  • Focused on exceeding customer expectations while providing investment efficient capacity, coverage and quality
  • Developed the regional financial and technological plan annually

CAPITAL PROCESSES ANALYST

GTE Services - Wireless Division
06.1994 - 08.1995
  • Prepared monthly financial reports, quarterly outlook and related analysis for two regions
  • Monitored actual sales versus plan and outlook
  • Assisted in preparation of annual budget, specifically network measurements
  • Provided monthly financial information for network operating statistics
  • Responsibilities also included monitoring and maintaining fixed asset system for the entire regional network

TEMPORARY ASSIGNMENT

GTE Services Wireless Division
12.1993 - 06.1994
  • Responsible for reconciling and closing network projects accurately and on a timely basis
  • Monitored status of all network projects to ensure that they were reconciled within 90 days of the in-service date
  • Prepared various financial analysis as requested by management

STAFF ACCOUNTANT

Kimberly-Clark Corporation
11.1992 - 06.1993
  • Accounting duties included balancing and posting payroll entries to the general ledger
  • Required to reconcile payroll register to the general ledger to verify previous week's activity
  • Periodically prepared payroll tax reports for management review

FINANCIAL ANALYST

Institutional Jobbers
08.1989 - 11.1992
  • Daily responsibilities included preparation of many types of financial analyses for actual, budget and monthly forecasts for corporate and all three divisions
  • Prepared annual budget and monthly forecasts for all divisions and responsible for preparation of capital expenditure requisitions, both financial data and written proposal
  • Other duties included preparation of monthly financial statements as well as reviewing expense vouchers for accuracy and reasonableness
  • Finance project leader for implementation of a new financial software system for the entire corporation

SENIOR FINANCIAL ANALYST

Richard's Medical Company, International Div.
04.1987 - 07.1989
  • Prepared capital expenditure requisitions and annual budgets for the company's 15 foreign subsidiaries
  • Responsibilities included calculating financial data for the subsidiaries (IRR, NPV, etc.), tracking all types of financial data and preparing comparisons between actual and budgeted information
  • Also consolidated and prepared monthly financial statements for all subsidiaries

ACCOUNTANT

W.R. Grace & Company
04.1984 - 04.1987
  • Joined the company as an entry-level accountant with responsibility for calculating financial data for capital requisitions and monthly financial statements
  • Promoted to intermediate accountant in January 1986 with responsibility for month-end closing and related duties for two divisions

Education

BACHELOR OF SCIENCE - Accounting

University of Tennessee, Haslam School of Business
Knoxville, TN
12-1983

Skills

  • Strategic planning and execution
  • Organizational Development
  • Cost analysis and savings
  • Business Development

Timeline

VICE PRESIDENT OF OPERATIONS

Williamson College
10.2011 - Current

BUSINESS OFFICE MANAGER

Williamson College
04.2007 - 09.2011

NETWORK PLANNER

GTE Services - Wireless Division
08.1995 - 11.1995

CAPITAL PROCESSES ANALYST

GTE Services - Wireless Division
06.1994 - 08.1995

TEMPORARY ASSIGNMENT

GTE Services Wireless Division
12.1993 - 06.1994

STAFF ACCOUNTANT

Kimberly-Clark Corporation
11.1992 - 06.1993

FINANCIAL ANALYST

Institutional Jobbers
08.1989 - 11.1992

SENIOR FINANCIAL ANALYST

Richard's Medical Company, International Div.
04.1987 - 07.1989

ACCOUNTANT

W.R. Grace & Company
04.1984 - 04.1987

BACHELOR OF SCIENCE - Accounting

University of Tennessee, Haslam School of Business

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Susan P. Mays