Susan Polson
Louisville (Shively)
Summary
Dynamic and detail-oriented Certified Pharmacy Technician with proven expertise at U of L Mary and Elizabeth Hospital. Enhanced pharmacy efficiency through exceptional problem-solving and workflow optimization, achieving a significant reduction in medication errors. Committed to patient confidentiality and regulatory compliance, while delivering outstanding customer service and training new team members to uphold high standards.
Overview
1
1
Certification
Work History
Pharmacy Technician
U of L Mary and Elizabeth Hospital
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Utilized pharmacy management software to process prescriptions efficiently.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
Pharmacy Technician
Kroger Pharmacy
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
Education
High School Diploma -
Western High School
Louisville, KY05.1973
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Supply restocking
- Pharmacy ethics
- HIPAA
- Drug inventory control
- Labeling accuracy
- Pharmaceutical calculations
- Stocking shelves
- Interpreting and processing medication orders
- Medication labels
- Drug inventory management
- Manual and automated medication dispensing
- Compounding techniques
- Receiving incoming supplies
- Regulatory compliance
- Medication storage procedures
- Secure storage of medications
- Dosage form preparation
- Drug storage procedures
- Interpreting orders
- Aseptic techniques
- Staff development
- Intravenous admixture preparation
- Record preparation
- Drug classification
- Proper labeling procedures
- Pharmacy operations
- Proper labeling
- Troubleshooting malfunctioning equipment
- Ordering and stocking medications
- Supporting pharmacy operations
- Labeling prescriptions
- Customer service
- Data entry
- Attention to detail
- HIPAA compliance
- Prescription filling and labeling
- Dispensing medications
- Inventory tracking
- Certified pharmacy technician (cpht)
- Inventory management
- Employee training
- Medication storage and labeling
- Prescription refill fulfillment
- Equipment cleaning and maintenance
- Certified pharmacy technician
- Confidentiality practices
- Medication documentation
- Safe chemical handling
Certification
Certified Pharmacy Technician
Timeline
Pharmacy Technician
U of L Mary and Elizabeth Hospital
Pharmacy Technician
Kroger Pharmacy
High School Diploma -
Western High School
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