Susan Porras
Moreno Valley,United States
Summary
One of my most evident characteristics is how I deal with people. My experience in house cleaning and as an assistant manager in both supermarkets and a boutique has made me know and see how to treat different types of people. I am always willing to learn new things that help me grow professionally. I can perfectly work with time limits and under pressure. I am a very friendly and communicative person, helping is something I really like to do.
Overview
21
21
years of professional experience
1
1
Certification
Work History
House Cleaner
Supporting Unlimited Possibilities, Inc.
02.2023 - Current
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Maintained and organized cleaning supplies stock.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
Boutique Manager Assistant
Feisty Bombshells Inc
11.2019 - 11.2022
- Assisted boutique manager in daily operations and customer service
- Monitored inventory levels and restocked shelves as needed
- Responsible for store opening and closing procedures
- Handled customer inquiries and complaints
- Processed sales transactions and maintained accurate customer records
- Trained new employees on store policies and procedures
House Cleaner
House Cleaning Services
02.2019 - 11.2019
- Disinfected bathrooms, kitchens, and living areas
- Vacuumed, mopped, and polished floors
- Washed windows, walls, and other surfaces
- Followed all safety protocols while using cleaning supplies and equipment
Waitress/Cashier
Pancho's Mexican Grill
08.2015 - 12.2018
- Three years of experience as a Waitress/Cashier in a high-volume restaurant
- Demonstrated exceptional customer service skills, addressing customer complaints in a timely manner
- Proficient in order entry and cash handling
- Proven ability to work with team members to ensure smooth operation of restaurant
- Maintained courteous and professional demeanor with customers and staff
- Developed an in-depth knowledge of restaurant menu items
- Regularly cleaned and sanitized restaurant dining area and kitchen area
Cashier and Manager Assistant
C-Town Supermarket
07.2008 - 08.2015
- Assisted manager with daily operations of store, including running cash register, handling customer inquiries, and stocking shelves
- Greeted customers in a friendly and professional manner
- Processed payments accurately and efficiently
- Followed company best practices while providing excellent customer service
- Reconciled cash register at the end of each shift
- Trained new cashiers in the use of the cash register
- Handled customer complaints and inquiries in a timely manner
- Took inventory of products and restocked shelves as needed
- Collaborated with other members of the team to ensure the smooth operation of the store
- Developed and evaluated staff performance to ensure smooth store operations
- Coordinated with vendors to ensure product availability and reasonable pricing
- Tracked sales and created reports on a daily, weekly, and monthly basis
Manager Assistant
Tropical Supermarket
Dunellen, United States
08.2007 - 06.2008
- Provided training to new staff members on relevant software applications used in their roles.
- Provided administrative support to department head, such as scheduling meetings and preparing reports.
- Maintained positive working relationship with fellow staff and management.
- Handled confidential information with discretion and integrity.
- Monitored office services mailbox for business support needs and requests.
House Cleaner
Molly Maid Inc
01.2006 - 06.2007
- Cleaned homes following specific and detailed protocols and requests.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Organized closets according to customer specifications.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
House Cleaner
Sandy's House Cleaning
09.2004 - 12.2005
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Cleaned homes following specific and detailed protocols and requests.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Cashier
Twin City Supermarket
03.2004 - 09.2004
- Greeted customers promptly and responded to questions.
- Issued receipts, refunds, credits or change due to customers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained work area and kept cash drawer organized.
Education
ESL Advance - ESL
Moreno Valley Community Adult School
Moreno Valley, CA05-2024
Diploma in Accounting - Accounting principles
Instituto de Tecnologia Administrativa (ITEA)
San Jose, Costa Rica12.1999
High School Diploma - Basic Education
Colegio Tecnico Profesional de Perez Zeledon
San Jose, Costa Rica11.1998
Skills
- Customer Service
- Time Management
- Team Collaboration
- Cash Handling
- Inventory Management
- Cleaning and Sanitation
- Payroll
- Formatting Excel Spreadsheets
- Creating Basic Formulas in Excel Spreadsheets
- Creating Excel Spreadsheets
References
- Mrs. Eltonia Williams, 08/01/23
- Francisco Vasquez, Owner, Pancho's Mexican Grill, 732-537-0152, 08/01/15 - 12/01/18
- Edward Taveras, Owner, C-Town Supermarket, 732-668-5740, 07/01/08 - 08/01/15
Certification
- Payroll and Tax Fundamentals - Coursera
- Getting Started with Microsoft Excel - Coursera
Languages
English
Professional
Spanish
Full Professional
Timeline
House Cleaner
Supporting Unlimited Possibilities, Inc.
02.2023 - Current
Boutique Manager Assistant
Feisty Bombshells Inc
11.2019 - 11.2022
House Cleaner
House Cleaning Services
02.2019 - 11.2019
Waitress/Cashier
Pancho's Mexican Grill
08.2015 - 12.2018
Cashier and Manager Assistant
C-Town Supermarket
07.2008 - 08.2015
Manager Assistant
Tropical Supermarket
08.2007 - 06.2008
House Cleaner
Molly Maid Inc
01.2006 - 06.2007
House Cleaner
Sandy's House Cleaning
09.2004 - 12.2005
Cashier
Twin City Supermarket
03.2004 - 09.2004
ESL Advance - ESL
Moreno Valley Community Adult School
Diploma in Accounting - Accounting principles
Instituto de Tecnologia Administrativa (ITEA)
High School Diploma - Basic Education
Colegio Tecnico Profesional de Perez Zeledon
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