Susan Prado
Haltom City,TX
Summary
Support professional experienced working in fast-paced environments demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively.
Overview
12
12
years of professional experience
Work History
Dispatcher Office Assistant
JPSP Trucking LLC
Haltom City, TX
09.2019 - Current
- Searched for loads using Truck Stop and DAT applications and negotiated payment with brokers for truck drivers.
- Expanded business by 80% by gathering all pertaining permits required to transit from state to state. Started working only in Texas and expanded nation wide.
- Scheduled truck drivers for pick up and deliveries of loads within time frame requested by clients.
- Provided customer services via phone and e-mails to clients who had questions regarding deliveries and logistics.
- Generated bill of ladings, freight invoices and delivery receipts and maintained records of all transportations and deliveries.
- Responsible for keeping track of all expenses, repairs and incoming funds for tax records.
- Processed payroll for contractors.
Data Entry Specialist
Freeman Exhibitor Services
Grand Prairie, TX
05.2017 - 03.2020
- Maintained accurate knowledge of multiple shows, exhibitor products, services, promotions, inventory and websites for upcoming events.
- Entered exhibitors information, order requests and payment information.
- Identified new and duplicate orders using dedicated software.
- Submitted requests within other departments to ensure successful production and delivery of complex exhibitors needs across various Freeman services.
- Processed, researched and resolved complex requirements, inquiries, and complaints to ensure exhibitor satisfaction and retention for future events.
Data Entry
Office Team Staffing
Dallas, TX
12.2015 - 04.2016
- Downloaded vehicle trade in and out requests from dealerships to update inventory using AS400 software.
- Submitted requests to accounting department for checks due to overage in vehicle trades and forward collections notices due shortage in pay off amounts.
- Cleared all pending orders and dealership requests. Approximately 80 to 120 orders per day.
Collector III
Ocwen Financial
Coppell, TX
06.2015 - 01.2016
- High volume call center receiving inbound, outbound and manual dialer system. Received average of 120 calls per day.
- Provided costumer service, loan maintenance, and debt counseling to customers experiencing financial hardship by offering referrals to additional programs available to eligible candidates.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue and offered repayment plans to bring accounts up to date.
Data Entry Specialist
Mary Kay
Carrollton, TX
01.2015 - 06.2015
- Six month contract employment.
- Assisted sales associates entering orders and processing payments from clients.
- Educated associates about requirements in order to stay as active member and provided information about promotions, saving and new products.
- Corrected data entry errors to prevent duplication or data degradation.
Customer Service Representative
Office Team Staffing
Irving, TX
07.2014 - 01.2015
- High call volume call center receiving up to 100+ inbound calls per day.
- Assisted customers processing requests of prescription medications and submitting requests for additional approvals needed for specialty and high cost drugs.
- Educated customers about insurance coverage, deductibles and processed payments.
- Provided customers with technical support using website and accessing their accounts.
Account Manager
Cornerstone Staffing
Fort Worth, TX
10.2013 - 05.2014
- Six month contract with Daimler Truck Financial.
- Sent collection notices to customers with balances due.
- Processed requests for loan modifications, extensions, voluntary surrenders and repossessions depending on delinquency of accounts .
- Addressed customers complaints concerning billing or services rendered by dealerships.
- Processed, scheduled and researched payments for customers.
Records Coordinator
Global Logistics
Grand Prairie, TX
01.2012 - 10.2013
- Collected aviation manuals and separated in different sections for scanning and data entry to facilitate access for future repairs.
- Sorted, scanned and filed mail into correct system for processing.
- Scanned all accounts payable and receivable invoicing.
- Processed request from different department for record retrieval and recalls on manuals.
Education
Certification Diploma - Assistant
Westwood College of Technology
Fort Worth, TX10.2006
Skills
- Spanish Interpreting
- Customer Service
- Conflict Resolution
- Telephone Etiquette
- Professional Practices
- Effective Communication
- Microsoft Office
- Software Skills
- Records and Archives
- Excellent Research Skills
- Alpha / Numeric Data Entry
- Multitask and Organization
- Business administration
- Filing and data archiving
- Bookkeeping
- Office Equipment Operation
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher Office Assistant
JPSP Trucking LLC
09.2019 - Current
Data Entry Specialist
Freeman Exhibitor Services
05.2017 - 03.2020
Data Entry
Office Team Staffing
12.2015 - 04.2016
Collector III
Ocwen Financial
06.2015 - 01.2016
Data Entry Specialist
Mary Kay
01.2015 - 06.2015
Customer Service Representative
Office Team Staffing
07.2014 - 01.2015
Account Manager
Cornerstone Staffing
10.2013 - 05.2014
Records Coordinator
Global Logistics
01.2012 - 10.2013
Certification Diploma - Assistant
Westwood College of Technology