Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist
Susan Prado

Susan Prado

Haltom City,TX

Summary

Support professional experienced working in fast-paced environments demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively.

Overview

12
12
years of professional experience

Work History

Dispatcher Office Assistant

JPSP Trucking LLC
09.2019 - Current
  • Searched for loads using Truck Stop and DAT applications and negotiated payment with brokers for truck drivers.
  • Expanded business by 80% by gathering all pertaining permits required to transit from state to state. Started working only in Texas and expanded nation wide.
  • Scheduled truck drivers for pick up and deliveries of loads within time frame requested by clients.
  • Provided customer services via phone and e-mails to clients who had questions regarding deliveries and logistics.
  • Generated bill of ladings, freight invoices and delivery receipts and maintained records of all transportations and deliveries.
  • Responsible for keeping track of all expenses, repairs and incoming funds for tax records.
  • Processed payroll for contractors.

Data Entry Specialist

Freeman Exhibitor Services
05.2017 - 03.2020
  • Maintained accurate knowledge of multiple shows, exhibitor products, services, promotions, inventory and websites for upcoming events.
  • Entered exhibitors information, order requests and payment information.
  • Identified new and duplicate orders using dedicated software.
  • Submitted requests within other departments to ensure successful production and delivery of complex exhibitors needs across various Freeman services.
  • Processed, researched and resolved complex requirements, inquiries, and complaints to ensure exhibitor satisfaction and retention for future events.

Data Entry

Office Team Staffing
12.2015 - 04.2016
  • Downloaded vehicle trade in and out requests from dealerships to update inventory using AS400 software.
  • Submitted requests to accounting department for checks due to overage in vehicle trades and forward collections notices due shortage in pay off amounts.
  • Cleared all pending orders and dealership requests. Approximately 80 to 120 orders per day.

Collector III

Ocwen Financial
06.2015 - 01.2016
  • High volume call center receiving inbound, outbound and manual dialer system. Received average of 120 calls per day.
  • Provided costumer service, loan maintenance, and debt counseling to customers experiencing financial hardship by offering referrals to additional programs available to eligible candidates.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue and offered repayment plans to bring accounts up to date.

Data Entry Specialist

Mary Kay
01.2015 - 06.2015
  • Six month contract employment.
  • Assisted sales associates entering orders and processing payments from clients.
  • Educated associates about requirements in order to stay as active member and provided information about promotions, saving and new products.
  • Corrected data entry errors to prevent duplication or data degradation.

Customer Service Representative

Office Team Staffing
07.2014 - 01.2015
  • High call volume call center receiving up to 100+ inbound calls per day.
  • Assisted customers processing requests of prescription medications and submitting requests for additional approvals needed for specialty and high cost drugs.
  • Educated customers about insurance coverage, deductibles and processed payments.
  • Provided customers with technical support using website and accessing their accounts.

Account Manager

Cornerstone Staffing
10.2013 - 05.2014
  • Six month contract with Daimler Truck Financial.
  • Sent collection notices to customers with balances due.
  • Processed requests for loan modifications, extensions, voluntary surrenders and repossessions depending on delinquency of accounts .
  • Addressed customers complaints concerning billing or services rendered by dealerships.
  • Processed, scheduled and researched payments for customers.

Records Coordinator

Global Logistics
01.2012 - 10.2013
  • Collected aviation manuals and separated in different sections for scanning and data entry to facilitate access for future repairs.
  • Sorted, scanned and filed mail into correct system for processing.
  • Scanned all accounts payable and receivable invoicing.
  • Processed request from different department for record retrieval and recalls on manuals.

Education

Certification Diploma - Assistant

Westwood College of Technology
Fort Worth, TX
10.2006

Skills

  • Spanish Interpreting
  • Customer Service
  • Conflict Resolution
  • Telephone Etiquette
  • Professional Practices
  • Effective Communication
  • Microsoft Office
  • Software Skills
  • Records and Archives
  • Excellent Research Skills
  • Alpha / Numeric Data Entry
  • Multitask and Organization
  • Business administration
  • Filing and data archiving
  • Bookkeeping
  • Office Equipment Operation

Languages

Spanish
Native or Bilingual

Timeline

Dispatcher Office Assistant

JPSP Trucking LLC
09.2019 - Current

Data Entry Specialist

Freeman Exhibitor Services
05.2017 - 03.2020

Data Entry

Office Team Staffing
12.2015 - 04.2016

Collector III

Ocwen Financial
06.2015 - 01.2016

Data Entry Specialist

Mary Kay
01.2015 - 06.2015

Customer Service Representative

Office Team Staffing
07.2014 - 01.2015

Account Manager

Cornerstone Staffing
10.2013 - 05.2014

Records Coordinator

Global Logistics
01.2012 - 10.2013

Certification Diploma - Assistant

Westwood College of Technology

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Susan Prado