Susan Price Besaw
Westerville,USA
Overview
31
31
years of professional experience
Work History
Contracts Specialist, Associate
NetJets, Inc.
09.2021 - Current
- International Registry
- International registry management: Oversee complex process of registering new and used aircraft including compiling and submitting all required documentation to the relevant authorities.
- Sales process support: Act as a key administrative partner to the international sales team, specifically assisting sales executives and consultants who work with high-net-worth individuals.
- Closing coordination: Manage the administrative aspects of closing international aircraft sales and ownership transactions. This includes organizing contracts, collecting signatures, tracking payments, and ensuring the seamless transfer of ownership.
- During the closing process, providing professional guidance and regular updates to ensure a smooth and efficient experience.
- Contracts Specialist, Associate
- Create legal documents: Drafts and negotiates Fractional Binder Agreements and 25 Hour Lease Agreements. Ensures proper contract fulfillment in accordance with all regulatory/tax requirements and internal controls.
- Collaboration: Collaborates Sales and internal and external partners (Legal, Billing, A/R, Finance, Owner Services, Marketing, and others as necessary) to represent the Contracts Team and the Program. Ensures all transactions are completed in a timely, effective, accurate manner and provides an exceptional contracting experience for Owners during the contract process.
- Information Management: Accurately tracks and manages the transactions through the appropriate system and follows up as necessary
Learning and Delivery, Sr. Specialist
Cardinal Health
01.2017 - 11.2020
- Facilitated training including new hire training and ongoing training
- Developed training models, create Standard Operating Procedures (SOP) and job aids
- Created interactive onboarding program for Learning Delivery new hires
- Instrumental in development New Hire eGuide to increase to the speed to competency of new hires
- Conceived of and helped develop interactive tool to guide and teach team processes increasing accuracy and efficiency. This tool has been used across departments in all manner of uses.
- Led and/or participated several Sprint and Voice of Employee teams
- Consulted with various teams to discern their needs through stakeholder interviews, job shadowing and gap analysis
- Determined the best methodology to attain stakeholder goals
- Assisted with design updates to current content
- Created and held Quarter Business Reports and presented to upper management and stakeholders
- Proactively communicated with all management, team members and stakeholders
Senior Analyst, Chargebacks Team
Cardinal Health
06.2014 - 01.2017
- Improved financial status of team by analyzing results, monitoring variances, identifying trends and recommending actions to management
- Reconciled transactions by collecting, comparing and correcting data
- Prepared financial reports, charts, tables and custom supplier exhibits
- Led special projects to improve process efficiency and supplier performance
- Provided timely, relevant and accurate analysis of assigned suppliers
- Collaborated with training team to develop and deliver new employee training
Senior Contract Administrator
NetJets, Inc.
03.1999 - 08.2010
- Renewed hundreds of contracts worth hundreds of thousands of dollars in revenue
- Developed and implemented Senior Contract Administrator development program to ensure contract administrators met their goals and experienced career advancement
- Collaborated with various departments, executive leadership and the Federal Aviation Administration (FAA) liaison to finalize aircraft ownership processes
- Compiled monthly reports of sales and ownership information as well as monthly transactions for review by senior executive leadership
- Participated in training design efforts to onboard new employees
Supported Living Program Manager / Medicaid Waiver
Hopewell Center
07.1994 - 01.1999
- Coordinated support services for individuals with diverse mental/physical disabilities
- Hired, trained, scheduled, supervised and evaluated staff to ensure they provided clients with quality care
- Evaluated clients to determine their level of independence and tracked progress toward their individual goals
- Designed personalized goals and action plans for clients to build independence
- Trained staff to administer educational programs to clients
- Prepared and presented progress reports to clients, team members and client's families to discuss client progress and needs
- Prepared and presented annual program evaluation executive management
Education
BS - Sociology
Ball State University
Muncie, INSkills
- Contract Negotiation: Experienced with creating and maintaining contracts
- Project management: Certified as a Lean Six Sigma Yellow Belt Experienced managing multiple projects on tight deadlines
- Relationship building: Experience with building consensus and establishing cooperative partnerships
- Government Regulation Knowledge: Familiar working with government rules and regulations
- Problem Solving: Skilled with identifying issues and recommending solutions
- Mentoring and coaching: Experienced with providing direction and guidance to inexperienced individuals
- Facilitation: Skilled in live and virtual learning delivery Certified in delivering virtual facilitation with Adobe Connect
- Learning Theory: Experienced using ADDIE and Kirkpatrick learning methodologies, Map It, Gap Analysis
- Webinar moderation: Skilled with moderating webinars to deliver engaging live content
- Microsoft Office Suite, Adobe Connect, SAP, Info Central, Salesforce, Cornerstone, LMS, Zoom, Teams
Timeline
Contracts Specialist, Associate
NetJets, Inc.
09.2021 - Current
Learning and Delivery, Sr. Specialist
Cardinal Health
01.2017 - 11.2020
Senior Analyst, Chargebacks Team
Cardinal Health
06.2014 - 01.2017
Senior Contract Administrator
NetJets, Inc.
03.1999 - 08.2010
Supported Living Program Manager / Medicaid Waiver
Hopewell Center
07.1994 - 01.1999
BS - Sociology
Ball State University