Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Puffer

Corning,NY

Summary

Dynamic leader with proven expertise in staff management and budget control, honed at Walmart and Arc. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements in inventory management and staff performance. Skilled in team leadership and employee mentoring, adept at fostering cross-functional collaboration for peak efficiency.

Overview

15
15
years of professional experience

Work History

Co Manager

Walmart
06.2019 - Current
  • Managed warehouse inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.

House Supervisor

Arc
03.2009 - 05.2019
  • Managed house hold monthly budgets and ordering. Reviewed staffing.
  • Reviewed documentation to asses standards and quality of care.
  • Streamlined communication between staffs for improved patient flow and satisfaction.

Education

Associates - Humanities And General Studies

Corning Community College.
Corning
05.2007

Skills

  • Staff Management
  • Team Leadership
  • Staff Training and Development
  • Cross-Functional Teamwork
  • Time Management
  • Budget Control
  • Performance Evaluations
  • Sales management
  • Salesforce Management
  • Sales Marketing
  • Teamwork and Collaboration
  • Customer Service
  • Employee Coaching and Mentoring

Timeline

Co Manager

Walmart
06.2019 - Current

House Supervisor

Arc
03.2009 - 05.2019

Associates - Humanities And General Studies

Corning Community College.

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Susan Puffer