Summary
Overview
Work History
Education
Skills
Timeline
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Susan Pullin

Fort Lauderdale

Summary

Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals and achieving high sales results.

Overview

25
25
years of professional experience

Work History

Director

GRAFF Diamonds
01.2008 - Current
  • Achieved 43% over store budget FY 24.
  • Individually ranked #2 in HIgh Jewelry sales nationally
  • Tenured leader in the industry with high net worth client portfolio.
  • Specialize in VIP client experiences and customer service,
  • Grow individual client spend from collection category into high jewelry
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale and high sales results.
  • Recruited #1 sales person in the US
  • Oversee all aspects of daily boutique operations and compliance.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Successful collaboration with all HQ departments to deliver consistent client centric experiences.
  • Interim Manager in Palm Beach 2020
  • Trained Journey to a Million - Saks Fifth Avenue, Fifth Avenue Club sales associates. Local group in Boca Raton and National Group meeting in Miami,
  • Managed GRAFF at Saks - South Florida locations - achieved $3M in sales

Managing Director

Harry Winston UK
01.2005 - 11.2007
  • Oversaw build out of the flagship location. Worked with teams to insure on time opening.
  • Hired and trained staff of 12 - marketing, accounting, security and sales.
  • Developed cliientle through monthly in house events and partnership's.

Manager

Cartier
08.1999 - 05.2005
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframe.
  • Oversaw after sales service platforms managing 5000+ repairs annually
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Education

Bachelor of Arts - Arts Management, Minor - Marketing

Saint Leo University
Saint Leo, FL

Skills

  • Relationship building

  • Verbal and written communication

  • Problem solving and decision making

  • Driven Sales Professional

Timeline

Director

GRAFF Diamonds
01.2008 - Current

Managing Director

Harry Winston UK
01.2005 - 11.2007

Manager

Cartier
08.1999 - 05.2005

Bachelor of Arts - Arts Management, Minor - Marketing

Saint Leo University

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Susan Pullin