Susan Push
Summary
Experienced Clinical Dietitian with 32 years of experience providing effective nutrition guidance to patients and client managing chronic medical conditions. Skilled in educating patients and their families, creating personalized menus, and conducting thorough assessments. A strong communicator with exceptional active listening skills, excelling in menu development, kitchen management, and staff training. Known for creating unique menus while maintaining control over food and labor costs. Committed to collaboration and continuously seeking feedback from customers and staff to enhance kitchen workflows. Astute Customer Service-Dining Technology Implementation Specialist, with a proven ability to analyze, diagnose, and resolve computer user support issues. Extensive experience in providing comprehensive technical support and resolving complex technical problems. Well-versed in standard operating systems and networking protocols.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Clinical Dietitian
Dietitians at Home
12.2021 - 06.2024
- Contributed to business process improvement initiatives by analyzing user feedback on the EHR system''s performance and usability.
- Supported organizational growth by helping onboard new team members with comprehensive orientation sessions on using the EHR system effectively.
- Provided individualized counseling sessions to help clients set achievable (SMART) nutrition goals and overcome barriers to success.
- Collaborated with interdisciplinary team members to provide comprehensive care for patients.
- Empowered clients by teaching them practical skills, such as meal planning, grocery shopping, and cooking techniques for optimal nutrition.
- Served as a mentor to new dietitians entering the field, sharing knowledge and providing guidance on best practices in community nutrition work.
- Developed educational materials for patients, improving their understanding of dietary requirements and healthy lifestyle choices.
- Presented workshops on nutrition-related topics, sharing expertise with industry peers.
Customer Service Agent
MedSpeed
04.2021 - 12.2021
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Implementation Consultant
Morrison Healthcare
08.2021 - 11.2021
- Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
- Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
- Provided exceptional remote support to clients during off-site implementations, ensuring minimal downtime during critical transitions.
- Assisted with menu development and planning. Update menu item suitability for allergies and diet compliance in the update of their Dining Technology Program.
- HL7 testing from Electronic Health Record (EHR) to Dining Technology including Admission/Discharge and Transfers (ADT) and diet orders
Customer Experience Manager
Touchpoint Support Services
08.2016 - 05.2021
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Coordinated with vendors during software updates and system upgrades, ensuring seamless transitions for endusers.
- Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed.
- Gathered and organized materials to support implementations; agendas, meeting minutes, and implementation plan documents.
- Created accurate training content on the use of dining technology.
- Developed cost-effective menus that maintained high-quality standards while adhering to budget constraints in collaboration with National Chef Leaders and National Clinical Nutrition Directors.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Clinical Dietitian
Touchpoint Support Services
01.2012 - 08.2016
- Dining Technology/Information Technology Support enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
- Menu Development and Implementation involving enhancement of customer satisfaction by developing and implementing creative menu plans tailored to client preferences.
- Developed wellness programs by designing and implementing targeted health education for medical center staff and the surrounding community.
- Planned nutritious meal options for individuals with various health needs and conditions.
- Implemented quality improvement initiatives to enhance efficiency of dietetic services while maintaining high levels of patient care.
- Mentored dietetic interns, providing guidance on clinical skills development and fostering professional growth within the field of dietetics.
Clinical Preceptor
Dominican University
09.2014 - 08.2016
- Provided guidance to Master Level Nutrition Students during their clinical practicum, assisting them with Nutrition Care Process steps and Nutrition focused Physical Exam during their clinical rotation.
- Developed innovative teaching methods that catered to diverse learning styles, increasing overall student engagement levels during clinical experiences.
- Provided constructive feedback to help students improve their clinical performance, leading to increased confidence in their abilities.
- Facilitated the development of critical thinking skills in dietetic students through interactive case studies and group discussions.
Clinical Dietitian
Sodexo
01.2008 - 01.2012
- Team member for electronic health record implementation; Successfully navigated complex change management processes during the transition to an EHR systems.
- Implemented standardized templates for clinical documentation and order entry activities for nutrition services.
- Improved overall staff productivity with regular training sessions on electronic medical record systems'' features and functionalities.
- Verified accuracy of patient information in medical records.
- Conducted live user testing, including HL7 testing of components and functionality to evaluate effectiveness of designs and enhancements.
- Stayed current on industry trends and research findings to deliver evidence-based nutritional advice to patients consistently to inpatient and outpatient clients
- Evaluated the effectiveness of current nutrition care plans, utilizing quality improvement processes to refine strategies and improve patient outcomes.
- Developed individualized meal plans for patients, considering their medical conditions and personal preferences.
Clinical Dietitian
Alexian Brothers Medical Center
05.1995 - 01.2006
- Collaborated with Dining Services team for the implementation of Room Service Style Dining to enhance customer satisfaction.
- Coordinated with food service staff to develop therapeutic menus that met individual nutritional requirements while promoting patient satisfaction.
- Participated in training of nursing and ancillary staff on Room Service dining program.
- Enhanced employee performance by developing and implementing comprehensive training programs Room Service Style Dining
- Improved patient outcomes by developing and implementing individualized nutritional care plans.
- Increased awareness of the role of nutrition in overall health by participating in community outreach events such as health fairs or presentations at local organizations.
- Utilized evidence-based practice guidelines to inform individualized patient care recommendations.
- Participated in ongoing professional development opportunities to maintain expertise in clinical dietetics best practices and trends.
- Collaborated with interdisciplinary healthcare teams to optimize the quality of care for patients with complex medical needs.
Clinical Dietitian and Dining Services Manager
ARAMARK
05.1991 - 09.1994
- Collaborated with interdisciplinary team members to provide comprehensive care for patients in long term care and sub acute clinical settings.
- Optimized nutritional support by adjusting enteral and parenteral feedings as needed based on patient needs and tolerance levels.
- Actively participated in interdisciplinary team meetings, providing insight into the role of nutrition in overall patient care and contributing to comprehensive treatment planning efforts.
- Menu Planning and Menu implementation for skilled care and subacute clients and Head Start Program.
- Actively participated in interdisciplinary team meetings, providing insight into the role of nutrition in overall patient care and contributing to comprehensive treatment planning efforts.
- Contributor to ARAMARK Nutrition Care Manual section on the Nutrition Care of Long Term Care Residents.
- Mentored participants in the dietary managers program. providing guidance on clinical skills development and fostering professional growth within the field of dietetics.
- Facilitated effective communication between front-of-house and back-of-house staff, streamlining operations and boosting teamwork.
- Improved dining services efficiency by implementing streamlined processes and staff training programs.
- Analyzed customer feedback data to make informed decisions on menu changes and improvements to the overall dining experience.
- Coordinated special events, such as themed dinners or guest chef appearances, enhancing the overall dining experience for patrons.
- Oversaw food preparation and monitored safety protocols.
- Oversaw budgeting for departmental resources, maximizing efficiency without compromising quality of service.
Clinical Dietitian
ARAMARK
09.1990 - 01.1991
- Developed individualized meal plans for patients, considering their medical conditions and personal preferences for inpatients, patients in behavioral health facility and renal dialysis
- Evaluated the effectiveness of current nutrition care plans, utilizing quality improvement processes to refine strategies and improve patient outcomes.
- Improved patient satisfaction with dietary services by conducting regular assessments and addressing concerns promptly.
- Maintained accurate documentation of patient information, including diet histories, assessment findings, and intervention plans.
- Promoted a healthy lifestyle through group education sessions on various topics related to nutrition and wellness.
- Served as a resource to staff and peers for nutrition-related questions, offering guidance on best practices in clinical dietetics.
- Liaised with healthcare professionals in creating nutrition-related treatment plans.
Education
Advanced Project Management Course -
College of DuPage
Glen Ellyn, IL03.2020
BS Agriculture -
University Of Wisconsin Madison
Madison, WI08.1990
Skills
- Written and verbal communication
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Reliability
- Active Listening
- Self Motivation
- Adaptability and Flexibility
- Menu development
- Diabetic lifestyle planning
- Interpersonal Skills
- Evidence-based advice
- Patient Education
- Nutrition counseling
- Electronic Medical Records
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing specifically Dining Technology
- Recognized Young Dietitian of the Year 2002
Affiliations
- IAND
- NSAND
Registrationandlicensure
800653, 1991, 164.001132
Awards
Recognized Young Dietitian of the Year 2002
Certification
- RD - Registered Dietitian 800653
- Licensed Dietitian Nutritionist 164.001132
Timeline
Clinical Dietitian
Dietitians at Home
12.2021 - 06.2024
Implementation Consultant
Morrison Healthcare
08.2021 - 11.2021
Customer Service Agent
MedSpeed
04.2021 - 12.2021
Customer Experience Manager
Touchpoint Support Services
08.2016 - 05.2021
Clinical Preceptor
Dominican University
09.2014 - 08.2016
Clinical Dietitian
Touchpoint Support Services
01.2012 - 08.2016
Clinical Dietitian
Sodexo
01.2008 - 01.2012
Clinical Dietitian
Alexian Brothers Medical Center
05.1995 - 01.2006
Clinical Dietitian and Dining Services Manager
ARAMARK
05.1991 - 09.1994
Clinical Dietitian
ARAMARK
09.1990 - 01.1991
Advanced Project Management Course -
College of DuPage
BS Agriculture -
University Of Wisconsin Madison
- RD - Registered Dietitian 800653
- Licensed Dietitian Nutritionist 164.001132
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