Susan Pyles
Smyrna,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
22
22
years of professional experience
Work History
Painting Contractor Assistant
MJ Painting
01.2022 - Current
- Removed wallpaper and sanded surfaces to prepare for paint application.
- Fostered a positive working environment through clear communication with team members, promoting collaboration and teamwork to achieve shared project goals.
- Calculated accurate amounts of materials and estimated time for planned jobs.
- Selected appropriate type of paint and other materials for specific surfaces.
- Assisted clients in selecting appropriate colors, textures, and finishes to meet their specific design preferences while adhering to industry trends.
Floriculturist/Floriculture Supervisor
Park Landscape
01.2017 - 01.2021
- Boosted team performance by developing customer service training materials and conducting service training.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated employee performance and coached and trained to improve weak areas.
- Solicited customer feedback to identify and improve on areas of weakness.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Bartender and Server
Doc's Food and Spirits
01.2016 - 01.2017
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
Bartender
Lorelei Restaurant and Cabana Bar
01.2015 - 01.2016
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
Bartender and Server
Tin Top Restaurant and Oyster Bar
01.2014 - 01.2015
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Assisted with inventorying beverage stock and bar supplies.
Bartender
Brumfield's Restaurant
01.2013 - 01.2014
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Server
Fatz Cafe
01.2007 - 01.2008
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Doc's Bar and Grill
01.2006 - 01.2007
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Cultivated warm relationships with regular customers.
Front Desk Representative, Bartender, and Banquets
The Marriott Full Service Hotel
01.2005 - 01.2006
- Planned coverage needs and organized services to support incoming special events.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Maintained accurate records of guest payments, ensuring timely revenue collection and minimized discrepancies.
- Collaborated with housekeeping staff to ensure timely room availability, improving overall guest experience.
- Coordinated with vendors for repair and maintenance of hotel.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided personalized recommendations for local attractions, contributing to positive vacation experiences for guests.
- Coordinated with maintenance personnel to address guest issues promptly, leading to increased satisfaction ratings.
Bartender
Downtown Pub
01.2002 - 01.2005
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Education
Bachelor of Arts - Concentration in Ceramics and Weaving
U.N.G.
Dahlonega, GASkills
- Strong Communications and Public Relations Skills: Exceptional People Interaction Skills
- Affluent in Microsoft Word, Power Point, and Typing
- Effective at Facilitating Employee Cooperative Team Player: Loyalty, Accountability, Efficiency, Encouraging, Inspiring, Supportive, Positive, and Upbeat Owners
- Performance-Based: Multi-tasks with Priority, Efficiency and Successful Completion
- Proficient in Enacting Business Ethics and Integrity Resulting in Corporate and Client/Guest Satisfaction
- Self-Directed and Motivated
- Workspace Organization
- Attention to Detail
- Clear Communication
- Strong Work Ethic
Accomplishments
- H.O.P.E. Scholarship- U.N.G.- Spring 2009-2012
- President's List-U.N.G.- Spring and Fall 2012
- U.N.G. Magna Cum Laude Graduate Summer 2013
Career Overview
Professional Seeking Opportunity to Utilize Exceptional Guest Relations Expertise, People Interaction Capability, Sales Support, Speaking and Writing Skills, and Exceptional Artistic Ability, With the Objective of Discernibly Enhancing Your Business' Effectiveness, Growth and Success
Timeline
Painting Contractor Assistant
MJ Painting
01.2022 - Current
Floriculturist/Floriculture Supervisor
Park Landscape
01.2017 - 01.2021
Bartender and Server
Doc's Food and Spirits
01.2016 - 01.2017
Bartender
Lorelei Restaurant and Cabana Bar
01.2015 - 01.2016
Bartender and Server
Tin Top Restaurant and Oyster Bar
01.2014 - 01.2015
Bartender
Brumfield's Restaurant
01.2013 - 01.2014
Server
Fatz Cafe
01.2007 - 01.2008
Server
Doc's Bar and Grill
01.2006 - 01.2007
Front Desk Representative, Bartender, and Banquets
The Marriott Full Service Hotel
01.2005 - 01.2006
Bartender
Downtown Pub
01.2002 - 01.2005
Bachelor of Arts - Concentration in Ceramics and Weaving
U.N.G.
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