Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certification
Timeline
Generic
Susan Anderson

Susan Anderson

Tifton,GA

Summary

Accomplished professional with a proven track record of successfully managing office operations and providing exceptional customer service to clients. Experienced in implementing office and government guidelines, leading staff, and managing budgets. Committed to utilizing strong organizational, interpersonal, and communication skills to insure efficient operational processes.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Office Manager

Keller Williams
01.2023 - 08.2023
  • Communication with Title Companies, the Real Estate Commission, Inspections and Appraisers
  • Schedule events at the office, including First Time Home Buyers Workshop and Career Days
  • Created, maintained, and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers, and contractors.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated special projects and managed schedules.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Managed compliance to keep the organization operating within legal and regulatory guidelines.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Established team priorities, maintained schedules, and monitored performance.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Developed and maintained successful relationships with vendors, suppliers, and contractors.

Transaction Coordinator

PCS Home Team of Keller Williams
04.2016 - 12.2021
  • Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
  • Event planning for clients and corporate partners.
  • Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
  • Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.
  • Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
  • Expedited closing times through proactive communication with agents, clients, and third-party vendors.
  • Reduced errors in transactions by meticulously reviewing all documents for accuracy and compliance.
  • Facilitated successful closings by coordinating with escrow officers, lenders, inspectors, appraisers, and other professionals involved in the process.
  • Enhanced client satisfaction by providing exceptional customer service throughout the entire transaction process.
  • Collaborated effectively with team members to ensure seamless operation and timely completion of tasks.
  • Conducted consistent follow-ups with clients to address any concerns or questions related to their transactions promptly.
  • Supported agents in generating leads through effective marketing strategies that attracted potential buyers or sellers to listings actively managed by our team.
  • Analyzed transaction data periodically to identify areas for improvement, leading to better performance and increased client satisfaction.
  • Improved overall efficiency of the office by creating templates and checklists for recurring tasks in the transaction process.
  • Streamlined transaction processes by implementing efficient organizational strategies and time management techniques.
  • Identified potential roadblocks in transactions proactively and communicated solutions to relevant parties swiftly.
  • Contributed to increased sales figures by efficiently managing high volumes of real estate transactions simultaneously.
  • Created financial dashboards to provide insights into key performance indicators.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Complied with established internal controls and policies.

Real Estate Agent

Champion Realty
05.2015 - 04.2016
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Communicated with clients to understand property needs and preferences.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Advised clients on market conditions and property value for informed decision-making.
  • Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
  • Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
  • Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
  • Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.

Paralegal

Semmes Bowen & Semmes
10.2012 - 04.2015
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Edited and proofread legal documents to verify accuracy.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Prepared legal briefs, motions, and pleadings.
  • Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
  • Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
  • Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
  • Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
  • Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
  • Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
  • Summarized medical recordds, legal documents and other material to provide attorney with relevant material for cases.
  • Promoted a positive work environment by providing training and guidance to junior paralegals or interns as needed.
  • Contributed to successful case outcomes through diligent fact investigation and witness interviews.
  • Expedited document review process by conducting initial reviews of key documents for relevance and privilege status.
  • Saved firm resources by conducting cost-effective legal research using both traditional library resources and online databases such as LexisNexis or Westlaw.
  • Analyzed evidence gathering and presentation, client counseling and jury selection methods processes for civil litigation.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Produced legal documents such as briefs, pleadings and appeals.
  • Assisted attorneys with reviewing and organizing witness reports.
  • Developed polished motions and briefs to support litigation processes and court proceedings.
  • Conducted background investigations on defendant.

Paralegal

Evans & Dixon
12.2004 - 06.2012
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Edited and proofread legal documents to verify accuracy.
  • Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Prepared legal briefs, motions, and pleadings.
  • Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
  • Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
  • Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
  • Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
  • Summarized medical records, legal documents and other material to provide attorney with relevant material for cases.
  • Promoted a positive work environment by providing training and guidance to junior paralegals or interns as needed.
  • Contributed to successful case outcomes through diligent fact investigation and witness interviews.
  • Expedited document review process by conducting initial reviews of key documents for relevance and privilege status.
  • Saved firm resources by conducting cost-effective legal research using both traditional library resources and online databases such as LexisNexis or Westlaw.
  • Analyzed evidence gathering and presentation, client counseling and jury selection methods processes for civil litigation.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Collaborated with attorneys to develop strategies for each case.
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
  • Assisted attorneys with reviewing and organizing witness reports.
  • Conducted background investigations on defendant.

Slot Technician

Harrah's Casino
12.1999 - 04.2002
  • Enhanced customer satisfaction by providing timely and efficient repair services for malfunctioning machines.
  • Maintained accurate records of all repair work completed on each machine, allowing for easy reference when future issues arose.
  • Developed strong relationships with clients through clear communication and active listening, resulting in repeat business opportunities.
  • Provided technical support during special events or promotions that required additional or modified gaming equipment.
  • Performed minor repairs and made adjustments to slot machines to resolve common problems.
  • Contributed to a safe gaming environment by adhering to strict safety protocols during repairs and installations.
  • Increased overall casino revenue by ensuring optimal functionality of all gaming equipment.
  • Achieved a high level of customer satisfaction by consistently addressing concerns promptly, professionally, and courteously.
  • Ensured regulatory compliance by following established guidelines for gaming machine operation, testing, and reporting procedures.
  • Assisted in the training and development of junior technicians, sharing expertise and best practices in slot machine maintenance.
  • Stayed up-to-date on industry trends and advancements in technology, applying this knowledge to optimize machine performance.
  • Reset and refilled slot machines with tickets and money.
  • Monitored customers and searched for violations of gaming regulations and casino policies.
  • Cashed out jackpots of up to $10,000 and processed proper tax forms to uphold legal requirements.
  • Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
  • Informed security personnel and supervisors of problems, violations or irregularities.
  • Explained game instructions and rules to customers.
  • Maintained familiarity with games and with strategies or tricks used by cheaters.
  • Interacted with casino customers by answering questions, addressing concerns and handling escalations.
  • Collected fees for services and games, managing $50,000 in cash daily maintaining compliance with Missouri gambling laws.
  • Preserved safe and clean gaming floor to protect customers and business interests.
  • Patrolled assigned areas to verify players adherence to regulations and proper machine function.

Office Manager

Dr Michael Anderson
03.1990 - 12.1999
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional medical service when addressing patient inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for the hospital's database.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Managed office operations while scheduling appointments with the physician
  • Scheduling testing and procedures with other medical facilities.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Managed compliance to keep the organization operating within legal and regulatory guidelines.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Maintained positive patient relations by addressing problems head-on and implementing successful corrective actions.

Education

Associate of Applied Science - Paralegal Studies

Sanford Brown Technical College
St Louis, MO
2004

Skills

  • Notary Public - State of Georgia
  • Knowledge of HIPAA Laws
  • Effective working with healthcare and legal professionals
  • Compliance and detail monitoring
  • Medical terminology
  • Organizational skills
  • Writing/Proofreading
  • Social media marketing
  • Customer service/customer relations
  • Document Management/Report Writing
  • Data Entry / Database Management
  • Problem solving/relationship building
  • Organizational Skills
  • Office Management
  • Customer Service
  • Excellent multi-tasking ability
  • Data Entry
  • Customer Relations
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Administrative Support
  • Bookkeeping
  • Document Management
  • Clerical Support
  • Relationship Building
  • Mail handling
  • Scheduling
  • Scheduling Coordination
  • Staff Management
  • Operations Management
  • Supply Management
  • Documentation and control
  • Financial Reporting
  • Financial Tracking
  • Report Preparation
  • Event Coordination

Volunteer Experience

  • Tifton Council for the Arts, Tifton, GA
  • Elks Lodge, Post 1114, Tifton, GA
  • Tift Regional Medical Center Foundation, Tifton, GA
  • Founded 'Santa at the Gatehouse', a fundraiser for Cape St. Claire Fire Dept, Annapolis, MD
  • Organized Easter Parade with Cape St. Claire Fire Dept during Pandemic, Annapolis, MD
  • Organized prayer Vigil for a Anne Arundel County Police Officer who was shot, Annapolis, MD
  • Founded 'Project Skipper', Licensed 501 (c)(3) - a water safety program for children, Waterloo, IL
  • Internship with Missouri Probation and Parole, St. Louis, MO
  • Founder of The Snyder-Manitou Children's Fund - a fundraiser to help the children and families of children hurt and killed in bus accidents, Snyder, OK
  • City Council Member, Snyder, OK
  • Volunteer for Monroe County Commisioner election and re-election, Waterloo, IL
  • Volunteer at the National Shrine of Our Lady of the Snows, Belleville, IL
  • Volunteer American Red Cross, St. Elizabeth's Hospital, Belleville, IL

Certification

Notary Public in the State of Georgia

Timeline

Office Manager

Keller Williams
01.2023 - 08.2023

Transaction Coordinator

PCS Home Team of Keller Williams
04.2016 - 12.2021

Real Estate Agent

Champion Realty
05.2015 - 04.2016

Paralegal

Semmes Bowen & Semmes
10.2012 - 04.2015

Paralegal

Evans & Dixon
12.2004 - 06.2012

Slot Technician

Harrah's Casino
12.1999 - 04.2002

Office Manager

Dr Michael Anderson
03.1990 - 12.1999

Associate of Applied Science - Paralegal Studies

Sanford Brown Technical College

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Susan Anderson