Susan Ramsey
Knoxville,Tennessee
Summary
Highly energetic, self-starting professional skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deadlines. Skilled in oral and written communication, team leadership and relationship-building. Adaptable to new environments and produces a positive office contribution. Proud veteran of the United States Air Force.
Overview
19
19
years of professional experience
Work History
Teacher Center Secretary
Washington County Department Of Education
Jonesborough, TN
07.2018 - 04.2021
- Provided administrative support and material resource to the Chief Academics Officer, Curriculum Coordinators, and teachers of K-8 students.
- Produced and disseminated informational correspondence from Central Office for parents/guardians with students enrolled in Washington County schools.
- Assisted in securing material, distribution, collection and reconciliation of the year end Tennessee Comprehensive Assessment Program (TCAP) test required for grades 3 - 8.
- Annual scheduler and enrollment aide for ten Kindergarten registration sites.
- Updated and maintained the Teacher Center webpage.
Instructional Assistant
Sulphur Springs Elementary School
Jonesborough, TN
08.2016 - 07.2018
- Supported teachers by organizing instructional materials, grading assessments, maintaining order, and small group instruction for struggling students.
- Utilized as a substitute teacher when the need arose.
- Hand-picked to assist the TCAP coordinator in organizing, scheduling, distribution, collection, and reconciliation of testing materials. Lauded for efficiency and professionalism; 2018 promotion to Central Office was offered as a result of our school's accountability rating.
- Provided lunchroom supervision and student assistance.
Administrative Assistant
Dicks Sporting Goods Store
Brandon, FL
10.2015 - 06.2016
- Responsible for new hire orientation, GIS background checks, and I-9 employment verification.
- Proficient in the Kronos Workforce Management System.
- Maintained personnel files for 40+ employees.
- Responsible for accurate and timely expense filing for store and district managers.
- Point of contact for supply orders.
Coding Clerk
White-Wilson Medical Center
Fort Walton Beach, FL
10.2012 - 04.2015
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
- Interpreted diagnostic statements and assigned appropriate ICD-9 codes accordingly.
- Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
Sales Support Coordinator
The Baltimore Life Insurance Company
Owings Mills, MD
01.2008 - 09.2008
- Member of the Independent Sales Division, responsible for training/assisting licensed Individual Marketing Organizations (IMO) incoming inquiries regarding product availability or other related issues.
- Prepared sales tools, product quotes and commission schedules.
- Reconciled month commissions and responsible for recovery of paid commissions on individual policies that lapsed for non-payment.
Manager, Worksite Sales and Operations
The Baltimore Life Insurance Company
Owings Mills, MD
05.2002 - 12.2007
- Accountable for agent recruitment, sales support, and ongoing group product development.
- Functioned as the liaison between agents and Third Party Administrators for case set up, administration, and troubleshooting discrepancies.
- Negotiated with reinsurers to accommodate agent requests for eligibility exceptions.
- Responsible for allotting and maintaining $880K+ annual divisional budget.
- Chaired monthly staff meetings and executed annual performance reviews with support staff.
Education
Applied Technology Diploma - Medical Coding & Billing
Northwest Florida State College
Niceville, FL01-2012
Associate of Arts -
Northwest Florida State College
Niceville, FL01-2012
Military Personnel Certification
335th TRS Personnel Technical School
Keesler AFB, Mississippi01-1995
Air Force Basic Military Training
Lackland AFB, TX01-1995
Skills
- Workflow Optimization
- Organization
- Bookkeeping
- Meeting Planning
- Proposal Writing
- Data Entry
- Quality Assurance
- Clerical Support
- Report Writing
- Office Administration
- Administrative Support
- Dedicated Team Player
- Time Management
- Critical Thinking
- Phone Call Answering
- Microsoft
Timeline
Teacher Center Secretary
Washington County Department Of Education
07.2018 - 04.2021
Instructional Assistant
Sulphur Springs Elementary School
08.2016 - 07.2018
Administrative Assistant
Dicks Sporting Goods Store
10.2015 - 06.2016
Coding Clerk
White-Wilson Medical Center
10.2012 - 04.2015
Sales Support Coordinator
The Baltimore Life Insurance Company
01.2008 - 09.2008
Manager, Worksite Sales and Operations
The Baltimore Life Insurance Company
05.2002 - 12.2007
Applied Technology Diploma - Medical Coding & Billing
Northwest Florida State College
Associate of Arts -
Northwest Florida State College
Military Personnel Certification
335th TRS Personnel Technical School
Air Force Basic Military Training
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