- Youth mentor, providing guidance and support to empower the next generation of leaders
- Getting involved in local advocacy groups to promote positive change in the community
- Youth Development Programs
- Mindfulness Practices
- I enjoy helping others and giving back to the community
- Avid Reader
- Reading
- Personal Development and Self-Improvement
Susan Ramsey-French
Bradenton,FL
Summary
Highly motivated individual with a unique combination of strong leadership and organizational skills. Keen desire to continuously learn and grow in a dynamic environment, always ready to take on new challenges. Ability to quickly grasp industry-specific knowledge and adapt to changing circumstances, excelling in any situation. Proficient in project management and strategic planning, effectively navigating complex tasks. Eager to apply and further develop leadership and organizational skills in a Clinical Supervisor role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Program Quality Assurance
JFCS of the Suncoast
03.2024 - Current
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Improved aging services deliverables by 17%.
- Decreased expenses across all programs by 7%
- Managed a team of 16 with 9 direct reports.
Adolescent Diversion and Assistance Program Coordinator
Jewish Family and Children’s Service of the Suncoast
01.2021 - 03.2024
- Facilitated psychoeducational groups on domestic/violence prevention, anger management, substance use prevention, bullying prevention, criminal mischief and theft prevention to replace maladaptive behaviors and reduce youth recidivism rates
- Utilized trauma informed approaches to provide individual and family counseling. Modalities used: EMDR, SFBT, CBT, DBT, etc.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Provide individual and family counseling to address empowerment, self-determination, cohesion within the family unit and family roles
- Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
- Supervise interns, staff and provide task and field supervision to interns assigned to ADAP
- Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
- Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Assisted in the development of grant proposals, securing funding for vital program initiative to include a two year grant that provided the opportunity to add two additional staff members and expand into a new county.
Mobile Response Team(MRT) Program Coordinator
Jewish Family and Children’s Service of the Suncoast
06.2018 - 01.2021
- Engage community partnerships to maintain existing and develop new partnerships
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Ensured compliance with funding requirements through meticulous record-keeping and reporting.
- Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
- Led transition to virtual program delivery model during unforeseen circumstances, ensuring continuity of services.
- Oversaw staff schedules and assignments to handle programming demands.
- Monitored programming schedules, conformance to guidelines and quality.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
- Developed and maintained resource network, connecting clients with ongoing support and rehabilitation services.
- Participated in relevant professional development opportunities to stay current with industry trends and enhance knowledge base as a Crisis Counselor.
- Established strong professional relationships with community partners, ensuring seamless referrals and access to appropriate resources for clients in need.
- Established trust and rapport with clients, crucial foundation for effective crisis counseling and intervention.
- Served as an advocate for clients when interacting with external agencies or organizations involved in their care plan process.
- Reduced crisis response times by streamlining communication protocols and implementing efficient triage procedures.
Children’s Crisis Team Specialist
Jewish Family and Children’s Services of the Suncoast
09.2017 - 06.2018
- Provide mobile intensive crisis counseling and case management to children and families in crisis to prevent and reduce incidents of Baker Acts in the Crisis Stabilization Unit (CSU) and/or Law Enforcement intervention
- Engage with parents, school staff, and probation officers, DCF/CPI case managers, to build rapport, encourage support of child and family, and strengthen protective factors
- Complete all weekly paperwork, therapeutic notes, and documentation in a timely manner
MSW Intern
Manatee Children’s Services
08.2016 - 08.2017
- Conduct/document biopsychosocial assessments on children entering the shelter within the prescribed time designated
- Develop, implement, and deliver individual and group therapy to children and adolescents as part of treatment goals in the emergency shelter to address life skills and to increase coping skills and reduce risks of self-harm and suicidal
- Attend bi-weekly and monthly meetings for community collaboration to best assist clients and ensure their needs were being met
- Rapport building and therapeutic relationship building
- Develop and design weekly group therapy sessions, pre-test and post-test to measures
Education
MS - Political Science
Liberty University
Lynchburg, VA07.2019
MSW - Social Work
University of Southern California
Los Angeles, CA08.2017
BS - Homeland Security
State College of Florida
Bradenton, FL05.2014
Skills
- Collaborative Team Building
- Crisis Management
- Trauma-Informed Care
- Team Performance Enhancement
- Stakeholder Engagement Strategies
- Family Collaboration
- Strategic Development
- Effective Decision-Making
- Professional Development Facilitation
- Strong Interpersonal Communication
- Staff development
Accomplishments
- Used Microsoft Excel to develop referral/client tracking spreadsheets.
- Supervised team of 12 staff members.
- Achieved expansion of ADAP through effectively helping with adding prevention services and expanding into different counties.
Affiliations
- NASW, Present
- Youth Mental Health First Aid Trainer, 02/22-present
- Registered Clinical Social Work Intern, State of Florida, 01/18- 2022
Training
- Eye Movement Desensitization and Reprocessing (EMDR), EMDRIA trained thru All Star Children’s Foundation, 08/23
- Youth Mental Health First Aid Trainer, Online, 02/22
- Self-regulation Interventions for Children and Adolescents with Autism, ADHD, Sensory or Emotional Challenges, Digital Seminar, 07/20
- Trauma Focused Cognitive Behavioral Therapy, Online, 10/17
- The Child and Adolescent Needs and Strengths (CANS), Online, 10/17
- Motivational Interviewing Workshop, Orlando, FL, 12/18
Personal Information
Title: Licensed Clinical Social Worker
Certification
- Eye Movement Desensitization and Reprocessing (EMDR) Certification - EMDR International Association.
- Trauma-Focused Cognitive Behavioral Therapy Certification – Medical University of South Carolina.
- Licensed Clinical Social Worker (LCSW)- FL SW21036
Interests
Timeline
Director of Program Quality Assurance
JFCS of the Suncoast
03.2024 - Current
Adolescent Diversion and Assistance Program Coordinator
Jewish Family and Children’s Service of the Suncoast
01.2021 - 03.2024
Mobile Response Team(MRT) Program Coordinator
Jewish Family and Children’s Service of the Suncoast
06.2018 - 01.2021
Children’s Crisis Team Specialist
Jewish Family and Children’s Services of the Suncoast
09.2017 - 06.2018
MSW Intern
Manatee Children’s Services
08.2016 - 08.2017
- Eye Movement Desensitization and Reprocessing (EMDR) Certification - EMDR International Association.
- Trauma-Focused Cognitive Behavioral Therapy Certification – Medical University of South Carolina.
- Licensed Clinical Social Worker (LCSW)- FL SW21036
MS - Political Science
Liberty University
MSW - Social Work
University of Southern California
BS - Homeland Security
State College of Florida
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