SUSAN "Randi" CHINICHE

Helped patients complete necessary medical forms and documentation.

• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Managed multi-line phone system and pleasantly greeted patients.
• Maintained current and accurate medical records for patients.
• Supported office staff and operational requirements with administrative tasks.
• Conducted patient intake interviews, recording and documenting relevant information.
• Registered and verified patient records before triage with most up-to-date information.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

• Worked in the Physical Therapy Department treating patients under Mr
• Charlie Scearce, LPT, Director of Physical Therapy
• Administered treatments that included but not limited to ultrasound, inferential stimulation, massage, therapeutic exercise programs for pre op, post op and any orthopedic related injury
• Also, assisted with proper application of wheelchair use, crutches, TENS units, and various bracing
• Furthermore, handled scheduling, transcription, obtaining verification of physical therapy visits from various insurance companies including workman's compensation