Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SUSAN RANKIN

Phoenix

Summary

Meticulous and hardworking HR professional offering a comprehensive skillset that was honed over 25+ years with an advanced understanding of successful employee relations strategies. Dedicated to reinforcing company policies for handling performance , conflict resolution and solution development Extensive experience in conflict resolution, policy enforcement, and employee mediation.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Lead Employee Relations Advisor

USAA
11.2022 - Current
  • Implemented process improvements that increased operational efficiency within the department, leading to time savings and reduced expenses.
  • Developed new training programs to enhance skill sets and advance career growth opportunities for team members.
  • Streamlined communication between departments for improved collaboration and faster problem solving.
  • Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
  • Resolved conflicts within the team through structured mediation techniques, promoting harmony and cooperation in the workplace.
  • Devised and implemented processes and procedures to streamline operations.
  • Developed strong relationships with clients through regular communication and excellent customer service.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices.

Senior Employee Relations Advisor

USAA
12.2016 - Current
  • Combine extensive experience in HR with a diverse skillset that encompasses employee development, compliance enforcement, and risk management. Further, utilized an advanced knowledge of risk management, California employment regulations, and change management on a daily basis to handle vital responsibilities
  • Successfully coordinated the training for over 600 leaders across the organization within a one-month period
  • Forged lasting partnerships with Labor & Employment Counsel, Ethics, and HR Business Partners
  • Collaborated in a cross-functional capacity with Risk & Compliance while also working with business leaders
  • Provided informative advice on strategic business operations to add value to the company in the long term
  • Delivered strategic guidance regarding reorganizations and communication plan implementations
  • Set the company direction in regards to policies covering labor practices, wage/hour, and leave laws
  • Resolved conflicts effectively through mediation, negotiation, and active listening techniques.
  • Provided coaching and guidance to managers on effective leadership techniques for managing employee performance issues.
  • Led workshops on conflict resolution skills for managers, promoting a positive work environment through open communication channels.
  • Conducted thorough investigations into complaints of harassment and discrimination, maintaining confidentiality and professionalism at all times.

Sr. Employee Relations Representative

Providian Financial Corp
01.1998 - 01.2001
  • Took on a multi-faceted role that encompassed employee relations investigations, trend analysis, policy development, and staff management. Balanced these responsibilities while providing counseling to both managers and employees on workplace-related matters to ensure continued alignment with company policies and best practices.
  • Facilitated the support of 950 employees by providing hands-on supervision to a dynamic administrative staff
  • Played a pivotal role in the development of the employee handbook and the reporting of useful trends
  • Worked to improve the workforce by recommending solutions in regards to employee relations and turnover
  • Contributed to the implementation of solutions that were essential to maximizing employee retention
  • Ensured continued legal compliance by investigating harassment, discrimination, and retaliation allegations

Human Resources Manager

D&S Movers, Inc.
01.1997 - 01.1998
  • Immediately began adding value by collaborating with external legal counsel on the development of the employee handbook and the cultivation of a partnership with third-party temporary agencies for staffing purposes.
  • Developed safety guidelines that were essential to maintaining company compliance with OSHA standards
  • Leveraged exceptional communication abilities to serve as a liaison between employees and management
  • Enabled the prompt and effective resolution of complex workplace matters by actively counseling management
  • Handled multiple HR responsibilities, such as handling investigations, exit interviews, and new-hire orientations

Education

MS - Industrial/Organizational Psychology

Grand Canyon University

Bachelor of Arts - Business Administration, Communications

California State University-Sacramento
Sacramento, CA
05-1993

Skills

  • Consultative Human Resources
  • Employee Notifications
  • Process Improvement
  • Performance Management
  • Employment Laws/Regulations
  • Policy Implementation
  • Change Management
  • Senior Leadership Development
  • Compliance Enforcement
  • Teamwork and collaboration
  • Problem-solving
  • Relationship building
  • Conflict resolution
  • Complex Problem-solving
  • Documentation and reporting
  • Coaching/Consultation

Certification

· SHRM Senior Certified Professional (SHRM- SCP) designation – present

· Professional in Human Resource Management (PHR-CA) - 2002 – present

· CHORDA-certified collaboration and advanced mediation - 2010

· SME – California Employment Law

· National member of the Society for Human Resource Management (SHRM) June 2001 – present

Timeline

Lead Employee Relations Advisor

USAA
11.2022 - Current

Senior Employee Relations Advisor

USAA
12.2016 - Current

Sr. Employee Relations Representative

Providian Financial Corp
01.1998 - 01.2001

Human Resources Manager

D&S Movers, Inc.
01.1997 - 01.1998

MS - Industrial/Organizational Psychology

Grand Canyon University

Bachelor of Arts - Business Administration, Communications

California State University-Sacramento

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