Susan Rasmussen

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• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.

• Provided administrative and operational support to the County Manager while supervising two Front Desk Receptionists
• Created and provided detailed reports, thereby highlighting revenue, expenses, open/closed title escrow orders, profit margins, and staffing information for 5 offices, translating to well-informed decisions
• Guided and supported approximately 50 staff members across 5 locations to enhance efficiency
• Managed functions, such as training and development, accounts payable, resolution of system/computer issues, notarization, vacation scheduling, supplies ordering, and coding of invoices for operational effectiveness
• Ensured seamless collaboration with internal and external business partners, including Accounting, Compliance, Reconveyance, Shredding, Storage, IT, Custodial, and Shipping to maintain optimized workflow
• Served as a member of the management team along with participating in weekly meetings with leaders and key stakeholders to track progress, discuss issues/solutions, and plan future business initiatives
• Partnered with recruiters and hiring managers to facilitate interviews, assessment of candidates, and appointment of new employees
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team.

• Built and maintained strong relationships with Realtors, Lenders, and members of the local real estate community to gain trust and confidence
• Actively promoted Title and Escrow services through numerous networking groups, events, business contacts, and personal networks to contribute towards business growth
• Created and implemented training curriculum for First Time Homebuyers seminars while conducting classes for Realtors and Lenders on the Consumer Financial Protection Bureau, Truth in Lending Act, and policy changes
• Ranked No.3 in the Pacific Northwest for promoting the Chicago Title mobile phone app, thereby providing customers with direct access to net settlement documents and staff contact information.
• Built relationships with customers to encourage repeat business.
• Provided positive first impressions to welcome existing, new, and potential customers.

• Assisted in growing the company''s mortgage portfolio by successfully processing a diverse range of residential loans.
• Enhanced team productivity through cross-training initiatives, creating a more versatile and knowledgeable workforce.
• Supported 7 Loan Officers in processing 40-50 applications each month by verifying customer income, credit, underwriting documents, bank statements, tax returns, and debt-to-income ratios to avoid errors
• Cultivated strong relationships with clients, realtors, and title companies to facilitate smooth transactions during the loan process.
• Ensured accuracy and completeness of all documentation along with organizing paperwork within the specified period for future use and reference
• Established Standard Operating Procedures and trained new Loan Officers on navigating the proprietary system, resulting in prompt submission of documents for review
• Functioned as a liaison between Underwriting and Loan Officers to gather additional information, clarify existing documentation, and manage ad-hoc requests, translating to seamless information and communication flow
• Conducted proactive follow-up with customers and internal partners as necessary to ensure positive experiences and feedback.
• Assisted in growing the company''s mortgage portfolio by successfully processing a diverse range of residential loans.
• Coordinated with title and escrow companies to ensure timely closings, contributing to higher customer satisfaction rates.