Susan Raye
Chicago,IL
Summary
Proven sales expert with a track record of exceeding targets in a variety of industries through exceptional call management and inbound sales skills. Mastered consultative selling, converting inquiries into sales with a focus on customer needs. Excelled in high-volume environments, demonstrating resilience and effective sales coaching. Achieved top sales honors, highlighting dedication and results-driven approach.
Overview
20
20
years of professional experience
Work History
Family Leave Covid
Self
10.2021 - 07.2024
Inbound Sales Representative
Great Call
04.2020 - 09.2021
- Followed taught sales cycle to achieve conversational flow and overcome objections
- Responded to customers within required turnaround times.
- Kept detailed records of customer information and requests
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Inquired about customers needs before offering product solutions
Inside Sales Representative
Butte Broadcasting
01.2018 - 01.2019
- Made outbound calls to past customers in attempts to regain business
- Answered customers' questions regarding price points and overcame objections
- Updated customer profiles
- Determined needs, delivered solutions, through consultative selling skills.
Retention Sales Representative
Chico Enterprise Record
02.2014 - 01.2016
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Outbound calls to past customers in attempt to reactivate subscriptions
- Overcame objections mostly from paper to online subscriptions
- Remained calm and collected through escalations
Inbound Sales Agent
Comcast
03.2012 - 06.2014
- Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.
- Generated new and repeat sales by offering timely product, service, and technical information.
- Led team in sales contests winning prizes and trips
- Prevented cancellations by offering complimentary upgrades of service
Telephone Sales Representative
Stubhub
05.2004 - 06.2005
- Intern
- Cultivated inbound sales inquiries to successfully convert to paid customers. Informed customers on various seat selections and what would be best based on seats and sections available at that time.
- Explained to buyers and sellers the fundamentals of an online marketplace
- Led customers through smooth online sales processes
- Assisted sellers in creating online profile
Education
Bachelor of Science - Hospitality Management
California State University, Chico
Chico, California 12.2002
Skills
- High-volume call centers
- Inbound sales
- Call management software
- Sales Coaching
Timeline
Family Leave Covid
Self
10.2021 - 07.2024
Inbound Sales Representative
Great Call
04.2020 - 09.2021
Inside Sales Representative
Butte Broadcasting
01.2018 - 01.2019
Retention Sales Representative
Chico Enterprise Record
02.2014 - 01.2016
Inbound Sales Agent
Comcast
03.2012 - 06.2014
Telephone Sales Representative
Stubhub
05.2004 - 06.2005
Bachelor of Science - Hospitality Management
California State University, Chico