Susan Reagan
Riverview,MI
Summary
Self-motivated and detail oriented professional with strong interpersonal skills seeking a challenging new role with room for advancement at a company that values a dynamic skillset and strong work ethic. Proudly offering experience in building an understanding of industry terminology while tracking client success and relationships using Microsoft Office. Highly focused on keeping sensitive data confidential while maintaining knowledge of industry standards and maintaining strong time management and prioritization.
Overview
10
10
years of professional experience
Work History
Legal Assistant
Belcher Law
Southgate, MI
12.2023 - Current
- Maintained client confidentiality in all matters.
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Organized exhibits for trial proceedings.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Greeted clients upon arrival at office and provided assistance as needed.
- Updated databases with new information received from attorneys or clients.
- Scanned physical documents into electronic format for storage in a secure database system.
- Processed incoming mail on a daily basis.
- Answered phones promptly while providing courteous customer service.
- Ensured that all paperwork was properly filed according to established procedures.
Insurance Verification Specialist
The Accumed Group
Brownstown, IL
01.2017 - 12.2023
- Obtain accurate benefits & eligibility information.
- Identified important patient and demographic information.
- Maintain patient accounts by obtaining, recording, and updating person, financial and insurance information.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Updated patient and insurance data and input changes into company computer system.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Navigated through multiple online systems to obtain documentation.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Accessed third-party insurance databases to identify coverage of benefits.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Handled billing related activities focused on medical specialties.
- Performed verification of Medicare coverage.
Insurance Billing Specialist
Downriver Urgent Care
Southgate, MI
06.2014 - 03.2017
- Processed invoice payments and recorded information in account database.
- Managed all payments processing, invoicing and collections tasks.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Weighed envelopes containing statements to determine correct postage and affix postage.
- Input statement information, reconciled accounts and resolved discrepancies.
- Completed efficient drop and bulk filing to maintain well-organized and easily accessed systems
- Collected, posted and managed patient account payments.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Performed insurance verification, pre-certification and pre-authorization.
- Answered customer questions to maintain high satisfaction levels.
- Checked claims coding for accuracy with ICD-10 standards.
- Enforced compliance with organizational policies and federal requirements regarding confidentiality.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Reconciled codes against services rendered.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
- Submitted claims to insurance companies.
- Reviewed engine assigned codes and modifiers to update and verify accuracy.
- Verified accuracy and integrity of motor vehicle and workers' compensation claims through careful research and analysis.
- Generated and distributed month-end statements for customers and resolved related concerns.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Executed account updates and noted account information in company data systems.
- Maintained historical records by microfilming and filing documents.
Front Desk Receptionist
Downriver Urgent Care
Southgate, MI
06.2014 - 03.2017
- Maintain patient accounts by obtaining, recording, and updating person, financial and insurance information
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Responded to inquiries and room requests made online, by phone and via email.
- Signed for packages, recorded deliveries and distributed to personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Completed basic bookkeeping and document filing.
- Greeted visitors to provide information and direct to appropriate personnel.
- Explained policies and procedures to visitors.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Scheduled and confirmed appointments.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Managed customer complaints and rectified issues to complete satisfaction.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Determined needs of visitors and provided information or solutions.
Education
Some College (No Degree) - Medical Billing
Dorsey School of Business
Southgate, MIAssociate of Science - Physical Therapy Assistance
Henry Ford College
Dearborn, MITimeline
Legal Assistant
Belcher Law
12.2023 - Current
Insurance Verification Specialist
The Accumed Group
01.2017 - 12.2023
Insurance Billing Specialist
Downriver Urgent Care
06.2014 - 03.2017
Front Desk Receptionist
Downriver Urgent Care
06.2014 - 03.2017
Some College (No Degree) - Medical Billing
Dorsey School of Business
Associate of Science - Physical Therapy Assistance
Henry Ford College
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