Susan Reed
Georgetown,GA
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Willing to learn new skills and techniques.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supervisor
McKenzie Market
Eufaula, Alabama
10.2016 - Current
- Supervised daily operations to ensure efficient store workflow.
- Trained staff on customer service and product knowledge standards.
- Coordinated inventory management and restocking procedures effectively.
- Developed schedules to optimize team coverage during peak hours.
- Monitored cash handling procedures for accuracy and compliance.
- Led team meetings to communicate goals and gather feedback regularly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Trained new employees on company policies and procedures.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Trained new employees on company policies, job duties, and performance expectations.
CNA
Henry County Health And Rehab
Abbeville, Alabama
01.2014 - 01.2016
- Assisted residents with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Provided emotional support and companionship to residents.
- Maintained cleanliness and organization of resident rooms and common areas.
- Documented care activities in resident charts accurately and timely.
- Collaborated with healthcare team to ensure quality resident care.
- Assisted in mobility support using transfer techniques and equipment.
- Educated residents on health practices and wellness activities regularly.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Provided emotional support to family members during difficult times.
- Transported residents within the facility as needed.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Educated patients on self-care techniques that would help them maintain their independence.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Distributed drinking water and nourishment to residents.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Provided physical support to assist patients with bathing, dressing and toileting.
Education
GED -
George C Wallace Community College
Dothan, AL09-2010
Skills
- Employee training
- Inventory management
- Cash handling
- Performance evaluation
- Customer service
- Staff scheduling
- Team leadership
- Workflow optimization
- Employee motivation
- Schedule development
- Inventory control
- Policy enforcement
Certification
- CPR CERTIFIED
Timeline
Supervisor
McKenzie Market
10.2016 - Current
CNA
Henry County Health And Rehab
01.2014 - 01.2016
GED -
George C Wallace Community College
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