Susan Renee Elgin

• Managed multi-line phone system and pleasantly greeted patients. Checked and responded to PetDesk, Emails, voicemails, Slack and such. Recorded or updated new clients and patient records, charts but making changes are omitting information. Updating new financial forms.
• Facilitated smooth daily operations by answering multi line incoming calls, directing inquiries, and taking messages for veterinarians as needed.
• Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
• Maintained office and waiting room, keeping common areas clean and tidy.

• Oversee the admissions process from initial inquiry to enrollment, ensuring efficiency and accuracy throughout change, update and disperse the census and roster accordingly.
• Conduct information sessions and facility tours for prospective resident and their families, effectively communicating the benefits of the institution
• Establish relationships with hospitals, area facilities and community organizations to promote awareness of the campus
• Host events, representing the campus
• Collaborate with teams to establish department updates and plans, attend regular meetings.
• Utilized a CRM, Aline, Enquire, Well Sky and other Systems to track all interactions

• Achieved consistent revenue growth by communicating deals and specials offered to increase sales. Strengthened brand identity by overseeing and disbursing promotional materials consistency door to door.
• Enhanced digital presence with QR codes leading website traffic directly to us verses catering apps. Fostering new and strong relationships through personalized greetings for stores grand opening and VIP list. Assisted in promoting on major social media.
• Gave polished presentations driving dramatic revenue in the catering market. Engaged in lunch and learn and distribution of eateries regularly so the consumer craved our product and had an ergency for ordering.
• Door to door on the spot in person contact to gain and grow relationships and meet and familiarize myself with current customers for a grand new store opening.
• Resolved problems with customers to maintain relationships and increase return customer base.
• Prepared daily logs and CRM sales sheets.
• Tracked and calculated mileage daily to submit to office for payroll.

• Contributed to the company's positive image by consistently delivering exceptional service to clients and visitors upon arrival, call or email enthusiastically.
• Assisted management with administrative tasks such as data entry, filing, and report generation as required.
• Scheduled, coordinated and confirmed appointments and meetings.
• Revised compliance company policies and procedures policy guidelines book.
• Handle and record monies and receipt's accordingly by attaching to appropriate account.
• Collected payments, processed transactions and updated relevant records in QuickBooks and other software programs.
• Manage calenders and schedules for 2 bosses.

• Provided exceptional customer service.
• Oversaw office inventory activities by ordering and restocking shipments.
• Delegate tasks effectively and overseeing daily workflow.
• Efficient filing systems and organizational strategies.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining quality services.
• Accounts receivable.
• Accounts payable.
• Rental, building and storage fees.
• Travel arrangements.
• Delegate tasks to coworkers.
• Arrange and coordinate events.
• Job site evaluations, calculate costs, notify potential client of pricing, schedule the job, line up employees for day of, arrange equipment if needed, schedule dump-trucks etc as needed.
• Manage calendars and schedules.

• Warmly welcomed guests at front desk and engaged in pleasant conversations while managing check-in process to determine which department to send them to.
• Multi line phones transfers.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Entered and mailed out monthly statements.

• Retrieved data from old system and transported into new system.
• Ensured accurate record-keeping through diligent data entry and documentation practices.
• Diligent data entry and document management practices.

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.
• Contributed to a positive work environment by fostering open communication among colleagues.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy. Accounts receivable, Accounts payable.
• Input empoyees time into ADP for payroll.
• Manage over 200 storage units, get clients, input clients, handle accounts, bank deposits, clean units after move out and more.
• Excel, QB, Desk Manager, Intuit, Verify employment, insurance, write checks, vendors, negotiate, statements, process payments, repo vehicles, BMV, title work and more.

• Achieved consistent revenue growth by directing efforts with local nursing homes, assisted living, urgent care, hospitals and such.
• Strengthened our name by meeting with department heads and directors along with clients, nurses etc to follow up about the clients care.
• Host events in house or at other facilities to gain relationships.
• Schedule all patient hours with employee hours to ensure care was always provided per guidelines.
• Determine what insurance patients had and verify. MCR,MCD, PPO, Lifestreams, HMO.
• Learn codes to insure proper billing.
• Retrieve doctors orders.
• Cover front desk.
• Help with payroll.

• Performed with coworker to provide mentorship, guidance, and opportunities for growth.
• Enhanced learning by assisting children with homework after school by using communication, goal setting.
• Established a culture of continuous improvement by fostering open communication channels with children and families.
• Cultivated a positive environment that fostered engagement, increased livelihood boosting morale.
• Oversee program ran safely and efficiently.
• Track all kids time and submit monthly statements, take in monies and record, make bank deposits.