Susan Renée Miller
Fishers,USA
Summary
Project and brand manager with proven expertise in marketing strategy, promotional products, and visual merchandising. Achieved significant revenue growth through consultative sales and strategic planning. Focused on enhancing brand awareness and customer satisfaction with innovative solutions and effective project management.
Overview
20
20
years of professional experience
Work History
Retail Guide (Part Time)
Orvis
10.2025 - Current
- Delivered personalized service to foster strong customer relationships.
Processed shipments and managed store fulfillment efficiently.
Collaborated with team to cultivate a positive, customer-centered atmosphere.
Represented Orvis brand through extensive product knowledge and enthusiasm for outdoor activities.
CSR | PROJECT MANAGER, BRANDING AND PROMOTIONS
UN Promotional Solutions, Inc.
12.2023 - 03.2025
- Streamlined client communications, project timelines, and vendor relationships using Antera software.
- Delivered branded product quotes, presentations, and proofs while ensuring seamless collaboration between sales and creative teams.
- Coordinated order processing and fulfillment with ESP vendors to enhance operational efficiency.
PROJECT MANAGER-MARKETING MATERIALS & PRINT
Dynamark Graphics/PIP Printing
01.2022 - 11.2023
- Supported four sales reps by managing over 20 client projects each day.
- Streamlined scheduling, quote processing, and vendor purchase order management with PrintSmith Vision.
- Achieved contribution of more than $1M in annual order processing through effective coordination and detail-oriented approach.
- Collaborated with cross-functional teams to streamline processes and enhance operational efficiency.
CUSTOMER ACCOUNT MANAGER & GEAR ADVISOR
Guitar Center
06.2019 - 06.2021
- Communicated daily with 40-80 clients, acting as primary contact for assigned accounts.
- Customized client orders by leveraging market analysis and relationship-building expertise.
- Secured new business opportunities through strategic partnership development.
- Closed sales promptly to ensure revenue targets were met.
- Resolved escalated order issues quickly, safeguarding key accounts and client satisfaction.
- Managed customer accounts, ensuring satisfaction and retention through personalized service and support.
- Developed strong relationships with key clients, resulting in enhanced loyalty and repeat business.
PROGRAM SPECIALIST
Covance (Contract)
01.2019 - 05.2019
- Executed accurate processing of enrollments for Lilly Cares services.
- Partnered with stakeholders to deliver life-saving, program-specific treatments.
- Processed 60 to 80 incoming calls per day
CUSTOMER SERVICE REPRESENTATIVE
FTD Companies, Inc. (Contract)
11.2018 - 01.2019
- Accurately recorded customer transactions and interactions through CRM systems
- Processed 60+ incoming calls per day
- Answered inquiries by delivering precise product and service details.
- Boosted customer satisfaction by promptly resolving issues with knowledgeable service.
- Guided customers in order placements and product choices.
MANAGER
Tervis Seaport Village
06.2013 - 05.2018
- Implemented training programs for staff, fostering skill development and promoting a collaborative environment.
- Achieved 1.97% shrink, surpassing company goal of 3% through diligent inventory monitoring of over 15K units.
- Set store sales record with generation of $13K custom sale.
- Analyzed sales data to identify trends, informing strategic decisions and optimizing product offerings.
- Led team to enhance customer service standards, resulting in improved guest satisfaction.
LEAD REGISTRY CONSULTANT
Bloomingdale's Fashion Valley Mall
05.2012 - 06.2013
- Executed four bridal shows each year, arranging luxury hotel venues for showcase.
- Oversaw monthly bridal registry events and managed three or more daily appointments for diverse clients.
- Evaluated client preferences to offer tailored suggestions for gift registries.
FREELANCE MARKETING & GRAPHIC DESIGN SPECIALIST
Self-Employed
01.2010 - 05.2012
- Conceptualized and designed branding materials for diverse clients using Adobe Creative Suite.
- Created logos, brochures, and apparel to meet client specifications.
- Delivered strategic creative direction while managing multiple design projects concurrently.
MANAGER
Lilly Pulitzer
11.2005 - 08.2010
- Coordinated community outreach efforts and established stakeholder partnerships, resulting in a 33% sales increase.
- Achieved a 233% gain in Spring Trunk Show earnings and a 70% boost during Lunch with Lilly.
- Adapted trunk show event logistics to overcome delivery obstacles, ensuring successful execution.
- Spearheaded design and supply of women's golf team uniforms for local high school students.
- Supervised an 11-member team, focusing on expense management, payroll operations, and loss prevention initiatives.
- Analyzed top sales items with ProDiver to inform effective merchandising strategies.
Education
BACHELOR OF SCIENCE - Advertising
The Art Institute of California
San Diego, CABACHELOR OF ARTS - Art History
Bowling Green State University
Bowling Green, OHSkills
- Project management and client services
- Promotional products and branded apparel
- Marketing and brand strategy
- Sales forecasting and inventory management
- Business development and retail operations
- Budget oversight and loss prevention
- Visual merchandising and product display
- Cross-functional collaboration
- Adobe Creative Suite proficiency
- Microsoft Office expertise
- Salesforce utilization
- Mac and PC proficiency
- Antera software skills
- PrintSmith Vision knowledge
- Team building and relationship management
- Creative problem solving
- Staff development and training strategies
- Resource management techniques
- Attention to detail
Accomplishments
- Second Place, NSAC Regional Conference - Client: Yahoo!
- Alpha Delta Sigma - National Honorary Advertising Fraternity
- Pi Beta Phi - Women's Fraternity
Recommendation
"Susan was a passionate business partner. She effectively communicated her business needs by developing monthly business plans to help her achieve sales goals. Susan consistently communicated these goals to her team and actively engaged them in teamwork to meet their goals. She was quick to partner on any HR or performance issues with her team and desired always to improve the skillset of her team.", Patricia Heinstein, District Manager, Tervis
Timeline
Retail Guide (Part Time)
Orvis
10.2025 - Current
CSR | PROJECT MANAGER, BRANDING AND PROMOTIONS
UN Promotional Solutions, Inc.
12.2023 - 03.2025
PROJECT MANAGER-MARKETING MATERIALS & PRINT
Dynamark Graphics/PIP Printing
01.2022 - 11.2023
CUSTOMER ACCOUNT MANAGER & GEAR ADVISOR
Guitar Center
06.2019 - 06.2021
PROGRAM SPECIALIST
Covance (Contract)
01.2019 - 05.2019
CUSTOMER SERVICE REPRESENTATIVE
FTD Companies, Inc. (Contract)
11.2018 - 01.2019
MANAGER
Tervis Seaport Village
06.2013 - 05.2018
LEAD REGISTRY CONSULTANT
Bloomingdale's Fashion Valley Mall
05.2012 - 06.2013
FREELANCE MARKETING & GRAPHIC DESIGN SPECIALIST
Self-Employed
01.2010 - 05.2012
MANAGER
Lilly Pulitzer
11.2005 - 08.2010
BACHELOR OF SCIENCE - Advertising
The Art Institute of California
BACHELOR OF ARTS - Art History
Bowling Green State University