Susan René Powell
Pleasant Hill,California
Summary
Postpartum Doula
Compassionate, retired Certified Massage Therapist with sincere and warm approach. Dedicated to promoting health, healing and well-being for babies, moms and families.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Certified Licensed Massage Therapist
Self Employed
01.1998 - 02.2024
- Demonstrated expertise in various massage modalities such as Swedish, deep tissue, sports massage, and prenatal massages to cater to diverse client preferences.
- Developed rapport with clients by addressing concerns before and after sessions, building trust and fostering long-term relationships.
- Optimized practice operations by managing inventory levels of supplies such as oils, linens, towels efficiently reducing costs while maintaining quality service delivery.
- Ensured compliance with local licensing requirements through proper documentation maintenance.
- Effectively managed challenging situations with clients by employing active listening and empathy leading to resolution.
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
- Educated clients on benefits of massage and recommended home care techniques.
- Continued professional development by attending industry conferences, workshops, and seminars, ensuring up-to-date knowledge of best practices in massage therapy techniques.
Certified Licensed Massage Therapist
Lafayette Physical Therapy
02.2019 - 03.2020
- Collaborated with other healthcare professionals to develop comprehensive treatment plans for clients.
- Promoted wellness by educating clients on self-care and stress management techniques.
- Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
- Boosted repeat business through outstanding customer service and personalized massage experiences.
- Utilized detailed SOAP notes to track client progress and inform subsequent treatment planning decisions.
Certified Licensed Massage Therapist
Soothe.com-Outcall Massage
01.2017 - 03.2020
- Adapted massage techniques according to each client''s unique health history, physical condition, or personal preferences for maximum therapeutic benefit.
- Boosted customer retention rates by consistently delivering high-quality treatments that met or exceeded expectations.
- Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
Certified Licensed Massage Therapist
Health Pro Physical Therapy
01.2014 - 01.2017
- Improved client recovery times post-injury with targeted massage therapy sessions designed to address specific muscle groups and problem areas.
- Collaborated with other healthcare professionals such as chiropractors or physical therapists to develop comprehensive treatment plans for mutual clients.
- Consistently adhered to industry best practices and maintained a clean, sanitary work environment to ensure client safety and comfort.
- Actively participated in community outreach events or health fairs, offering demonstrations of massage techniques and educating the public on the benefits of regular bodywork sessions.
Certified Massage Therapist
Kelly Ann's Salon & Day Spa
01.1998 - 01.2000
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Improved overall client well-being with customized aromatherapy blends during massage sessions.
- Addressed specific client concerns through targeted therapeutic massage interventions.
- Generated additional revenue for the Spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
- Collaborated effectively with front desk staff to ensure smooth transitions between appointments and optimal client flow throughout the day.
Certified Massage Therapist
Self-employeed
04.1991 - 05.1998
- Continuously expanded knowledge of current massage therapy trends and research through professional development opportunities and self-directed learning initiatives.
- Demonstrated proficiency in various specialty modalities such as prenatal massage, hot stone therapy, or myofascial release to address diverse client needs and preferences.
- Educated clients on benefits of massage therapy and importance of self-care.
- Developed knowledge of anatomy, physiology and pathology to supplement massage training.
- Created marketing advertisements to increase awareness of services and boost sales.
CMT Teacher
National Holistic Institute
03.1993 - 04.1998
- Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
- Facilitated peer-to-peer learning opportunities within the classroom environment increasing collaboration among students and deepening understanding of material.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Maintained detailed records of attendance, test scores and assignment grades for each student to identify trends and rectify issues.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Increased student involvement in program offerings through strategic redesign of program processes and methods.
Inside Sales
Data Focus, Office Supplies
01.1991 - 01.1992
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Reduced customer churn rate by anticipating needs proactively, offering value-added services or discounts as appropriate.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Certified Massage Therapist
The Finishing Touch
10.1989 - 01.1991
- Monitored client progress and adjusted massage techniques to best meet individual needs.
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
Education
Massage Therapy and Health Education - Massage Therapy
National Holistic Institute
Emeryville, CA09.1989
A.A. Degree - Retail Management and Merchandising
Fashion Institute of Design And Merchandising
San Francisco, CA06.1984
Pediatric Massage Certification
Little Kidz Foundation
San Francisco, CA01.2020
Massage Therapy
California Massage Therapy Council(CAMTC)
Sacramento, CA03.2009
American Massage Therapy Association
A.M.T.A. Active Member
Evanston, IL03.1993
Selling Skills And Sales Operations
Dale Carnegie Sales Course Graduate
09.1984
Skills
- Technical, working knowledge of many massage modalities and applications
- Effective and comfortable working in self-managed situations (own business) or as a member of teams
- Belief in assisting people to make their own discoveries, by coaching them to identify their needs and clarify their health related goals
- Straight-forward, honest communicator, able to quickly establish rapport, trusted by clients who keep coming back
- Professional, passionate, enthusiastic and positive attitude
Affiliations
- American Massage Therapy Association-31 years
Yelp Reviews
Also on Yelp – Client reviews
Professional Office
25 Crescent Drive #120A, Pleasant Hill, CA 94523
Certification
- Certified in pregnancy massage, National Holistic Institute - 9/1989
- Certified pediatric Massage, Little Kidz Foundation - 1/2020
- Certified infant Massage Instructor, Healthy Family Living with Kalena Babeshoff - San Francisco, CA 3/1997
Timeline
Certified Licensed Massage Therapist
Lafayette Physical Therapy
02.2019 - 03.2020
Certified Licensed Massage Therapist
Soothe.com-Outcall Massage
01.2017 - 03.2020
Certified Licensed Massage Therapist
Health Pro Physical Therapy
01.2014 - 01.2017
Certified Licensed Massage Therapist
Self Employed
01.1998 - 02.2024
Certified Massage Therapist
Kelly Ann's Salon & Day Spa
01.1998 - 01.2000
CMT Teacher
National Holistic Institute
03.1993 - 04.1998
Certified Massage Therapist
Self-employeed
04.1991 - 05.1998
Inside Sales
Data Focus, Office Supplies
01.1991 - 01.1992
Certified Massage Therapist
The Finishing Touch
10.1989 - 01.1991
Massage Therapy and Health Education - Massage Therapy
National Holistic Institute
A.A. Degree - Retail Management and Merchandising
Fashion Institute of Design And Merchandising
Pediatric Massage Certification
Little Kidz Foundation
Massage Therapy
California Massage Therapy Council(CAMTC)
American Massage Therapy Association
A.M.T.A. Active Member
Selling Skills And Sales Operations
Dale Carnegie Sales Course Graduate
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