Susan Reynolds
Gilbert,AZ
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
10
10
years of professional experience
4
4
Certification
Work History
Licensed Practical Nurse
Veterans Affairs, Veterans Health Administration
02.2014 - Current
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Obtained patient vital signs and input/output measurements from inpatient and outpatient settings.
- Helped to develop, improve and implement nursing policies and procedures.
- Established cordial relationships with medical personnel, auxiliary departments and their staff, as well as logistics and and biomed to promote teamwork and maintain positive attitude.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to hospital wide Nursing Policy and Procedures and Standards of Practice within the Phoenix VA.
- Trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Accomplished multiple tasks within established timeframes.
Charge Licensed Practical Nurse
Veterans Affairs, Veterans Health Administration
02.2014 - Current
- Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.
- Established cordial relationships with medical personnel and staff to promote teamwork and maintain positive attitude.
- Assembled and used equipment in busy Urology Department
- Participated in development and implementation of quality improvement initiatives to raise healthcare standards.
- Responded to patient requests with appropriate clinical and personal assistance.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
Education
Associate of Science - General Studies
Southeast Community College Area
Lincoln, NELicensed Practical Nurse -
Southeast Community College Area
Lincoln, NESkills
- Patient Intake
- Clinical Documentation
- Patient Assessments
- Medication Dispensing
- Breathing Treatments
- Outpatient Care
- Case Management
- Regulatory Requirements
- Critical Thinking
- Time Management
- Nursing Staff Supervision
- Treatment Room Preparation
- Administrative Functions
- Troubleshooting
- Remote Office Availability
- Analytical and Critical Thinking
- Organization
- Problem-Solving
Certification
- Licensed BLS - Current
- Arizona Practical Nursing
Timeline
Licensed Practical Nurse
Veterans Affairs, Veterans Health Administration
02.2014 - Current
Charge Licensed Practical Nurse
Veterans Affairs, Veterans Health Administration
02.2014 - Current
Associate of Science - General Studies
Southeast Community College Area
Licensed Practical Nurse -
Southeast Community College Area
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