Susan Rhodes
San Marcos,CA
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Personable Human Resources Administrator with solid background in employee relations, employee engagement, and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures.
Overview
17
17
years of professional experience
1
1
Certification
Work History
LICENSED CLINICAL PSYCHOLOGIST
Included Health - DOCTOR-ON-DEMAND
02.2021 - Current
- Focus is on psychoeducation and the neurobiology of trauma.
- Implemented culturally sensitive practices when working with diverse populations, resulting in more inclusive care environments.
- Established strong rapport with clients through empathetic listening and clear communication, fostering trust within the therapeutic relationship.
- Advocated for necessary accommodations within the workplace promoting the well-being and success of clients with mental health conditions.
LICENSED CLINICAL PSYCHOLOGIST
Bingham Memorial Healthcare
12.2021 - 04.2024
- Provided staff education through CME presentations. Taught customer de-escalation techniques.
- Presented talks to community leaders on communication skills, mental health awareness skills, and customer de-escalation techniques.
- Psychological assessments for diagnostic clarification, bariatric procedures, spinal cord stimulator procedures, adults and children with ADHD, in addition to individual therapy, couples' therapy, and substance abuse treatment
- Maintained accurate documentation of client progress notes, treatment goals, and interventions for optimal continuity of care.
- Enhanced patient outcomes by employing evidence-based therapeutic approaches in individual and group therapy sessions.
- Delivered psychoeducation to clients and families, promoting understanding of mental health conditions and effective coping strategies.
- Mentored graduate students through supervision and guidance on clinical cases, enhancing their development as future psychologists.
- Implemented culturally sensitive practices when working with diverse populations, resulting in more inclusive care environments.
LICENSED CLINICAL PSYCHOLOGIST (WITH HSPP ENDORSEMENT)
RITE OF PASSAGE - Safe Passage of Indiana
07.2021 - 12.2021
- Stayed current on industry trends by attending professional development courses regularly to enhance knowledge base and improve clinical skills.
- Utilized motivational interviewing techniques to support clients in overcoming ambivalence regarding change, fostering readiness for therapeutic intervention.
- Led workshops focused on stress management techniques, helping clients develop healthy strategies for coping with daily challenges.
LICENSED CLINICAL PSYCHOLOGIST AND LEAD PSYCHOLOGIST (WITH HSPP ENDORSEMENT)
WESTVILLE CORRECTIONAL FACILITY - Wexford Healthcare (Contract agency)
03.2020 - 07.2021
- Mental health services for male inmates in a correctional facility
- Conducting clinical assessment, diagnosing, and developing treatment in collaboration with case workers and parole programming
- Group and individual therapy
- Staff training and clinical supervision were provided to five Master's level clinicians as well as four doctoral student interns
- Direct collaboration with medical provider as well as with prison administration.
UTILIZATION REVIEW - Behavioral Health Services - Inpatient and Outpatient
MAGELLAN HEALTHCARE - Blue Shield of CA Contract
07.2019 - 12.2019
- Strengthened relationships with external partners like insurance companies through proactive communication about authorizations, denials, appeals, or other related issues.
- Ensured compliance with regulatory guidelines by conducting thorough audits of medical records and utilization review reports.
- Enhanced communication between healthcare providers and insurance companies by facilitating the exchange of critical information in a timely manner.
UTILIZATION REVIEW, EMERGENCY ROOM
AMITA HEALTHCARE - St. Alexius Medical Center and Alexian Brothers Medical Center
11.2018 - 07.2019
- Reduced unnecessary hospitalizations by implementing rigorous case management strategies and monitoring patient progress closely.
- Identified gaps in service delivery and recommended improvements to optimize resource utilization and quality of care.
- Developed internal policies and procedures related to utilization management, resulting in improved efficiency throughout the department.
- Improved patient satisfaction scores through diligent follow-up on requests and addressing concerns in a timely manner.
UTILIZATION REVIEW AND QUALITY MANAGEMENT ANALYST, INPATIENT BEHAVIORAL HEALTH
SHARP HEALTHCARE - GROSSMONT HOSPITAL
06.2017 - 01.2018
- Collaborated with cross-functional teams to develop comprehensive quality control measures, resulting in increased customer satisfaction.
- Managed a team of Quality Analysts, providing coaching and mentoring for professional development and improved performance outcomes.
- Championed a culture of continuous improvement by encouraging employee involvement in process optimization projects throughout the organization.
- Increased product line reliability through meticulous attention to detail and rigorous testing protocols, resulting in fewer warranty claims and higher customer satisfaction scores.
MILITARY FAMILY AND LIFE COUNSELOR (MFLC)
MAGELLAN HEALTHCARE - WOUNDED WARRIOR BATALLION
02.2017 - 06.2017
- Enhanced family dynamics by facilitating conflict resolution sessions and fostering open communication between members.
- Assisted clients in navigating complex situations such as grief, loss, or relationship challenges through compassionate counseling services.
- Promoted healthy lifestyle choices through psychoeducation on nutrition, exercise, and sleep habits.
- Expanded community outreach efforts by participating in local events and networking opportunities connected to mental health resources.
PSYCHOLOGIST, CALIFORNIA STATE PRISON
CALIFORNIA DEPARTMENT OF CORRECTIONS & REHABILITATION (CDCR)
11.2015 - 02.2017
- Interviewed, observed, and surveyed patients to gain necessary information for psychological diagnosis.
- Developed customized treatment plans for clients, addressing their unique psychological needs and goals.
- Contributed to team development by providing clinical supervision to junior psychologists or interns seeking licensure.
- Trained future psychologists on best practices, counseling techniques, assessment and consultation.
SENIOR MEDICAL OFFICER CAPTAIN
CALIFORNIA STATE MILITARY RESERVE (CSMR)
03.2010 - 01.2015
- Educated and mentored hundreds of California National Guard service members.
- Defined medical and administrative best practices in policies and procedures.
DIRECTOR OF PSYCHOLOGICAL HEALTH (DPH)
CERIDIAN CORPORATION - CALIFORNIA NATIONAL GUARD
09.2010 - 11.2011
- Provided crisis response throughout the state of California
- Supported all levels of authority with post-crisis response
- Trained National Guard leadership and service members in de-escalation techniques.
ASSOCIATE PROFESSOR
LIFE CHIROPRACTIC COLLEGE WEST
01.2007 - 06.2010
- Integrated real-world examples into lessons, making course content more relevant and engaging for students.
- Contributed to the development of a comprehensive curriculum, ensuring alignment with state standards and academic goals.
- Developed students'' critical thinking skills through interactive classroom activities and discussions.
- Enhanced student comprehension by implementing innovative teaching methods and strategies.
- Collaborated with colleagues to share best practices, refine instructional strategies, and improve overall teaching quality.
- Participated in ongoing professional development opportunities to stay current with the latest research and trends in education.
Education
Doctor of Clinical Psychology (PsyD) -
AMERICAN SCHOOL OF PROFESSIONAL PSYCHOLOGY
San Francisco, CA08.2015
Master of Science, Marriage and Family Therapy (MFT) -
CALIFORNIA STATE UNIVERSITY
East Bay, CA05.2003
Associate of Science in Nursing -
PURDUE UNIVERSITY
Calumet, IN12.1998
Bachelor of Arts, Studio Art -
CALIFORNIA STATE UNIVERSITY
East Bay, CA05.1990
Skills
- Industrial and Organizational Psychology
- Staff Training and Development (CME Provider)
- Public speaking
- Quality Improvement
- Cost Containment
- Crisis Management
- Multicultural Competence
Certification
- Combat Life Savers Certified (CLS) - also certified as a trainer
- A Cultural Perspective: Working with the Military and Their Families
- Sub-Intentional Suicide: High Risk and Indirect Life-Threatening Behaviors
- Partnerships with Families: Fostering the Circle of Care
- AIDS Prevention Education Training Program
- Hypnosis for performance improvement, chronic pain
- ASSIST (Applied Suicide Intervention Skills Training) Trainer
- Psychological Autopsy Investigator Training
- Military Emergency Management Specialist Basic Training (MEMS)
- National Register of Health Service Psychologists - Health Service Provider in Psychologist (HSPP)
Communityleadership
- Volunteer, "Soldiers Project," serving Active-Duty Military and Veterans
- Volunteer, "Give an Hour," serving Active-Duty Military and Veterans
- Volunteer, Behavioral Health Officer, California State Military Reserve
- State Guard Association of the United States (SGAUS)
Research
- Dissertation - "Crisis Intervention: A Review of Literature and Intervention Training Protocol," August 2015.
- Life Chiropractic West Research Project - "The Impact of Spinal Adjustments on Cognitive Function Blind Spot Mapping and Balance for a Patient with Multiple Sclerosis," June 2008.
Timeline
LICENSED CLINICAL PSYCHOLOGIST
Bingham Memorial Healthcare
12.2021 - 04.2024
LICENSED CLINICAL PSYCHOLOGIST (WITH HSPP ENDORSEMENT)
RITE OF PASSAGE - Safe Passage of Indiana
07.2021 - 12.2021
LICENSED CLINICAL PSYCHOLOGIST
Included Health - DOCTOR-ON-DEMAND
02.2021 - Current
LICENSED CLINICAL PSYCHOLOGIST AND LEAD PSYCHOLOGIST (WITH HSPP ENDORSEMENT)
WESTVILLE CORRECTIONAL FACILITY - Wexford Healthcare (Contract agency)
03.2020 - 07.2021
UTILIZATION REVIEW - Behavioral Health Services - Inpatient and Outpatient
MAGELLAN HEALTHCARE - Blue Shield of CA Contract
07.2019 - 12.2019
UTILIZATION REVIEW, EMERGENCY ROOM
AMITA HEALTHCARE - St. Alexius Medical Center and Alexian Brothers Medical Center
11.2018 - 07.2019
UTILIZATION REVIEW AND QUALITY MANAGEMENT ANALYST, INPATIENT BEHAVIORAL HEALTH
SHARP HEALTHCARE - GROSSMONT HOSPITAL
06.2017 - 01.2018
MILITARY FAMILY AND LIFE COUNSELOR (MFLC)
MAGELLAN HEALTHCARE - WOUNDED WARRIOR BATALLION
02.2017 - 06.2017
PSYCHOLOGIST, CALIFORNIA STATE PRISON
CALIFORNIA DEPARTMENT OF CORRECTIONS & REHABILITATION (CDCR)
11.2015 - 02.2017
DIRECTOR OF PSYCHOLOGICAL HEALTH (DPH)
CERIDIAN CORPORATION - CALIFORNIA NATIONAL GUARD
09.2010 - 11.2011
SENIOR MEDICAL OFFICER CAPTAIN
CALIFORNIA STATE MILITARY RESERVE (CSMR)
03.2010 - 01.2015
ASSOCIATE PROFESSOR
LIFE CHIROPRACTIC COLLEGE WEST
01.2007 - 06.2010
Doctor of Clinical Psychology (PsyD) -
AMERICAN SCHOOL OF PROFESSIONAL PSYCHOLOGY
Master of Science, Marriage and Family Therapy (MFT) -
CALIFORNIA STATE UNIVERSITY
Associate of Science in Nursing -
PURDUE UNIVERSITY
Bachelor of Arts, Studio Art -
CALIFORNIA STATE UNIVERSITY
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