Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Susan Rhule

Beaver Falls,PA

Summary

Dynamic Office Manager with proven expertise at A-Comfort Service, excelling in customer relations and office administration. Enhanced operational efficiency through streamlined processes and effective team delegation. Skilled in financial accounting and committed to maintaining confidentiality, resulting in improved client satisfaction and a harmonious workplace environment.

Overview

37
37
years of professional experience

Work History

Office Manager

A-Comfort Service
08.1988 - 03.2025
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Reduced environmental impact by initiating recycling program and promoting paperless processes.
  • Established team priorities, maintained schedules and monitored performance.

Education

Certificate - Computer And Information Systems

A.W. Beattie Technical School
Allison Park, PA

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Payroll processing
  • Bookkeeping
  • Document management
  • Account reconciliation
  • Mail handling
  • Scheduling
  • Staff hiring
  • Human resources
  • Supply management
  • Documentation and reporting
  • MS office
  • Office management software
  • Banking operations
  • Computer skills
  • Vendor engagement
  • Proposal writing
  • Policy and procedure modification
  • Workflow planning
  • Documentation expertise
  • Database administration
  • Financial accounting

Timeline

Office Manager

A-Comfort Service
08.1988 - 03.2025

Certificate - Computer And Information Systems

A.W. Beattie Technical School

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Susan Rhule