Susan Richards
Plano,Texas
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Advocate/Executive Assistant
Cooper Clinic
02.2021 - Current
- Successfully manage panel of 150 patients
- Implemented best practices in patient advocacy through continuous professional development initiatives.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Entered details into computer systems and managed database of information.
- Monitored patient progress throughout treatment course, advocating for adjustments when necessary to optimize outcomes.
- Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
- Streamlined appointment scheduling for better patient flow, reducing wait times and improving overall experience.
- Worked effectively with staff from all departments to coordinate resolutions.
- Maintained patient records and updated electronic health systems to safeguard data.
- Coordinated referrals to specialty care services within the network or external organizations in a timely manner.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Patient Billing Specialist - Team Lead
Cooper Clinic
03.2016 - 02.2021
- Consistently provides superior internal and external customer service
- Maintains proper personnel conduct and confidentiality of patient, staff and physician information
- Work closely with corporate and private pay accounts to provide an estimate of services
- Help to develop a more efficient checkout process leading to a positive impact on monthly account receivables
- Collaborated with others to discuss and implement new processes
- Managed accounts receivable tasks, regularly updating financial records to reflect current account statuses accurately.
- Implemented new software systems to enhance the efficiency and effectiveness of the patient billing process within the organization.
- Maintained a high level of customer satisfaction, addressing patient concerns and resolving billing disputes professionally.
- Expedited claim processing times by submitting clean claims free of errors that could cause delays or denials from insurance carriers.
- ICD9, ICD10 and CPT coding EMR/EHR and electronic claims processing
- Posting procedures and insurance/patient payments, balance to daily deposits
Credentialing Specialist
Medi-Lynx Cardiac Monitoring, LLC
06.2015 - 03.2016
- Constantly collect and process significant amounts of verification and accreditation information and maintain and update accurate databases for facility
- Organized records to prepare for site visits and audits
- Set up NPI numbers for providers and facilities and updated current profile information
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Managed multiple priorities effectively, resulting in on-time completion of credentialing tasks for numerous providers simultaneously.
- Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
- Enrolled providers and Medicaid, Medicare, and private insurance plans.
Sports Coordinator
Prodigy Soccer Training - Reagan Angell
01.2009 - 01.2016
- Coordinated sports events successfully, ensuring timely scheduling, venue preparation, and equipment availability.
- Cultivated a strong community presence for the sports program by actively engaging clubs, and organizations.
- Boosted team morale and cohesion through the organization of team-building activities and events.
- Ensured compliance with league regulations and safety protocols by diligently reviewing rules and guidelines.
Front Office Resource Specialist
First Choice Emergency Room
01.2014 - 06.2015
- Demonstrate ability to effectively communicate (written and oral) with individuals and groups of various backgrounds and educational levels in a high stressed environment
- Manage multiple, changing priorities in an effective and organized manner, under stressful demands while maintaining exceptional customer service
- Exhibits a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events
- Patient Scheduling (Centricity) Reviews and processes patient registration forms and medical records
- Complete and balance daily transaction paperwork
- Identified useful resources and coordinated referrals.
Education
Associate of Arts - Business Administration
Collin College
Plano, TXSkills
- Proactive Problem Solving
- Verbal and written communication
- Multitasking and Organization
- HIPAA Compliance
- Medical Terminology
- EMR
- Referral Coordination
- Schedule Management
- Document Review
- Attention to Detail
- Planning and Prioritization
- Microsoft Office
Accomplishments
- Service Excellence Award - Recognized as a consistently helpful and supportive professional by patients and staff alike.
Certification
- Graduate, REALTOR® Institute (GRI) - National Association of Realtors. (Inactive License)
- OSHA Certified
- CPR/AED Certification
Timeline
Patient Advocate/Executive Assistant
Cooper Clinic
02.2021 - Current
Patient Billing Specialist - Team Lead
Cooper Clinic
03.2016 - 02.2021
Credentialing Specialist
Medi-Lynx Cardiac Monitoring, LLC
06.2015 - 03.2016
Front Office Resource Specialist
First Choice Emergency Room
01.2014 - 06.2015
Sports Coordinator
Prodigy Soccer Training - Reagan Angell
01.2009 - 01.2016
Associate of Arts - Business Administration
Collin College
Similar Profiles
Erica VollErica Voll
Certified Laser Technician at Cooper ClinicCertified Laser Technician at Cooper Clinic
KIMBERLY BOVEKIMBERLY BOVE
Sonographer at Cooper ClinicSonographer at Cooper Clinic
Grace AldridgeGrace Aldridge
Dietetic Intern at Cooper ClinicDietetic Intern at Cooper Clinic
Jay DudleyJay Dudley
Vice President - Business Development at Lakeshore LearningVice President - Business Development at Lakeshore Learning
George MedinaGeorge Medina
Field Service Specialist at EmersonField Service Specialist at Emerson