Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Rieger

Grand Forks,NORTH DAKOTA

Summary

In the different jobs that I have had, I have worked with many people and have problem solved many situations. I have worked at NEHSC for 9 years in the pharmacy. Working well with coworkers and teams and population that is served. I have helped provide insurance information, helped find funding for payments. Answered calls, made appointments when filling in for medical support staff. And a quick learner.

Overview

26
26
years of professional experience

Work History

Pharmacy Technician

Northeast Service Center
05.2015 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Resolved third-party billing, computer system and customer service issues.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Counted and labeled prescriptions with correct item and quantity.

Pharmacy Techinican and Clerk

Medicap Pharmacy
05.1998 - 05.2015
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.

Education

Certified Pharmacy Technician - Pharmacy Technician

Wahpeton School of Science
Wahpeton, ND
08.2000

High School Diploma -

Lakota High School
Lakota, ND
05.1976

Skills

  • Problem-solving skills
  • Team Collaboration
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Insurance Billing
  • Answering customer questions
  • Medication Dispensing
  • Patient confidentiality
  • Prescription Filling
  • Insurance Verification
  • HIPAA
  • Healthcare regulations
  • Medicare and Medicaid process

Timeline

Pharmacy Technician

Northeast Service Center
05.2015 - Current

Pharmacy Techinican and Clerk

Medicap Pharmacy
05.1998 - 05.2015

Certified Pharmacy Technician - Pharmacy Technician

Wahpeton School of Science

High School Diploma -

Lakota High School

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Susan Rieger