Summary
Overview
Work History
Education
Skills
Qualification Highlights
Timeline
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Susan Riley

Newport News,VA

Summary

Accomplished Production worker and Supervisor offering 15+ years of experience in manufacturing. Proficient in coordinating manufacturing operations with quality and other departments to optimize procedures and safety. Hardworking employee with customer service, multitasking, and time management abilities.

Overview

28
28
years of professional experience

Work History

Production Coordinator

Owens & Minor
Toano, VA
12.2021 - 08.2023
  • Stocked supplies needed for assembly process such as surgical tools, delivery items, newborn kits and tissue and organ transplants.
  • Trained new employees on proper pre, post and assembly of medical kits.
  • Lead Auto-Bag process by training, prioritizing and filling orders.
  • Rotated through series of different stations based on team needs.
  • Inspected products for defects, ensuring conformance with customer requirements.
  • Wiped down, swept or otherwise maintained clean and safe work areas.
  • Assembled and completed products according to production schedules.
  • Loaded raw materials into machines prior to operation.
  • Ensured compliance with environmental regulations when disposing of hazardous materials.
  • Adhered to work safety standards, wore protective equipment and removed workplace hazards from job sites.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.

Agent to Team Coach

Alorica
10.2007 - 08.2019
  • Professionally perform quality auditing and provide feedback
  • Monitor CMS for call queue, agents talk time, break, lunch, quality and etc
  • Address attendance and behavioral issues
  • Excel in analyzing and adjusting work procedures for maximum efficiency
  • Achieve results with accuracy and precision
  • Establish and maintain positive and effective working relationships
  • Enthusiastic and committed to maintain quality and efficiency with minimal supervision.

Production Machine Operator

Unilever Lipton Suffolk Plant
Suffolk, VA
07.2006 - 04.2007
  • Operated multiple tea packaging equipment safely and in compliance with company policies and procedures.
  • Prepared machine for production processes by equipping with required raw materials.
  • Set up and operated production machinery according to specific standards and protocols of company.
  • Monitored and evaluated equipment operations to identify failures or malfunctions and troubleshoot issues accordingly.
  • Calibrated machines to adhere to quality standards and maintain required productivity levels.
  • Inspected finished products for conformance to specifications by complaining to process control.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Responsible for cleaning and maintaining work area in a safe, organized condition at all times.
  • Ensure machines have all supplies needed to avoid down time.
  • Keep track of all defects, trouble shoot and perform minor repairs.

Production Operator and Supervisor

Howmet Hampton Castings
Hampton, VA
01.1996 - 01.2006
  • Coordinated and modified daily production needs to fulfill customer orders according to their specifications and forecast requirements
  • Conducted daily department meetings on daily goals, safety awareness, policy changes or additions and other subjects as needed in a formal and informal method
  • Ensure compliance of process controls
  • Provided technical advice and resolve problems
  • Promoted safety awareness and a professional working environment
  • Completed research, documentation and record keeping for production problems
  • Maintained communication with other departments to assist in meeting production goals
  • Maintained training records and wrote performance reviews
  • Assisted in designing training and audit program and analysis of production and quality goals along with employee's efficiency
  • Identified and achieved new methods to increase production levels, reduce scrap and rework, and improve quality levels
  • Prepared and presented reports to staff in all departments and at all levels
  • Attended training courses for better employee relations and business systems
  • Ultrasonic and dimensional skills on wax patterns and metal castings
  • X-Ray knowledge on wax patterns and metal castings
  • Ensure FPI procedures were followed
  • Training in metal finishing procedures.

Education

H.S. Diploma -

Smithfield High School
01.1983

Associate - Computer Information Systems

Strayer University

Skills

  • Management / Leadership
  • Manufacturing Operations
  • Production/Process/Procedural Troubleshooting
  • MS Office (Word, Excel, Power Point, Outlook)
  • Workflow Management
  • Able to work with a team as well as independently
  • Prioritizing and time management

Qualification Highlights

  • Maintained a safe work place by following all safety procedures defined for all aspects of the job.
  • Effectively produced quality work and meet customer’s commitments while following all written instructions.
  • Plan, direct, supervise, and evaluate workflow processes, ensuring highest levels of customer service, accuracy, and time compliance.
  • Played a key role in implementing augmentations in manufacturing processes, which significantly increased quality concerning manufacturability and producibility limitations within the manufacturing cell.
  • Develop new hires to meet expectations.
  • Performed quality checks to ensure employees are meeting customer’s specifications.
  • Prepared and administered yearly reviews

Timeline

Production Coordinator

Owens & Minor
12.2021 - 08.2023

Agent to Team Coach

Alorica
10.2007 - 08.2019

Production Machine Operator

Unilever Lipton Suffolk Plant
07.2006 - 04.2007

Production Operator and Supervisor

Howmet Hampton Castings
01.1996 - 01.2006

H.S. Diploma -

Smithfield High School

Associate - Computer Information Systems

Strayer University

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Susan Riley