Susan Rippy

Spice mixer.

Processed food ingredients.

Lifted 55+ lbs.

• Led team in executing operational strategies to enhance customer satisfaction and drive sales growth.
• Developed and implemented training programs to improve staff performance and service quality.
• Analyzed sales data to identify trends, optimize inventory management, and reduce costs.
• Collaborated with cross-functional teams to streamline processes and enhance overall efficiency.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Implemented new software tools for reporting, improving data accuracy and decision-making processes.
• Coordinated scheduling and workflow management to maximize productivity across departments.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Increased sales through effective merchandising strategies and targeted promotions.
• Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.

• Set up a new store.
• Unload trucks, and set out new merchandise.
• Markdowns & inventory
• Respond to customer inquiries about Merchandise.
• Operate point-of-sales (POS) system
• Straightened merchandise displays on sales floor
• Cleaned and sanitized storage areas, counters, fitting rooms and restrooms in the store
• Manage 5 departments

• I was in sales, I sold furniture and appliances. I drive the box truck, and work van, and deliver furniture and appliances. I open and close the store. I take customer payments. I answer phones and help customers. I set up rental agreements.

• I worked there for over two years. I worked as a sales representative and received commission. I have over two years sales experience, and several years of customer service experience. I have completed Aaron's online Black Belt training courses, which has given me several sales certifications. We received 3 “Best of The Best Sales Team” awards since I’ve been here.
• Handled online orders and credit card transactions
• Created lease applications
• Set up client appointments
• Managed client records
• Performed data entry for customer information and orders
• Performed customer service surveys
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Answered calls from customers
• Resolved customer information and complaints
• Responsible for cashier duties

• Worked well in a fast-paced, high pressure environment
• Greeted and served customers
• Answered customer questions
• Answered and made phone calls
• Maintained a positive relationship with coworkers
• Handled administrative tasks
• Took cash and credit card payments
• Maintained store cleanliness
• Prepared food and stocked the fridge and freezer
• Restocked supplies
• Provided customer service with a smile