Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Susan Rivera Alicea

Isanti,MN

Summary

Professional banking expert with strong analytical skills and deep understanding of financial services, risk management, and customer relations. Adept at team collaboration and consistently achieving high-impact results. Reliable and adaptable to changing needs, with expertise in financial analysis, loan processing, and regulatory compliance. Recognized for strong communication abilities and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Customer Experience Banker

Huntington Bank
02.2025 - Current
  • Processed customer transactions efficiently, ensuring accuracy and compliance with banking policies.
  • Assisted clients in understanding product offerings, enhancing overall customer satisfaction.
  • Maintained organized records of client interactions and transactions for accurate reporting and follow-up.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Processed loan applications efficiently, leading to higher rate of successful approvals and customer satisfaction.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Optimized currency exchange transactions, providing customers with competitive rates and increasing bank revenue from these services.
  • Enhanced compliance with banking regulations by conducting regular audits and training sessions for staff, ensuring adherence and reducing legal risks.

General Manager

Mister Car Wash
09.2019 - 02.2025
  • Led daily operations to ensure efficiency and adherence to company standards.
  • Coordinated team schedules to optimize resource allocation and workflow.
  • Implemented inventory management practices to reduce waste and enhance productivity.
  • Trained staff on operational procedures and safety protocols for improved performance.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Led full-cycle recruitment processes, including sourcing, interviewing, and onboarding candidates.
  • Developed and implemented targeted recruitment strategies to attract diverse talent pools.
  • Assisted in developing training programs for internal staff members, fostering continuous learning and growth opportunities within the company.

Education

Associate of Science - Human Resources Management

Rasmussen University
Lake Elmo, MN
05-2026

Skills

  • Customer service
  • Cash handling
  • Creative thinking
  • Cash management
  • Consumer banking
  • Team coaching and training
  • Bank sales
  • Opening and closing procedures

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Customer Experience Banker

Huntington Bank
02.2025 - Current

General Manager

Mister Car Wash
09.2019 - 02.2025

Associate of Science - Human Resources Management

Rasmussen University

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