Susan R. McGuire
Lebanon,TN
Summary
I have extensive training in customer service and what it means to be customer focused. I have supervised different environments. I am organized, & driven. I have been qualified to train new employees at multiple different companies.
Overview
25
25
years of professional experience
Work History
Administrative Head Coordinator
Bakers School of Aeronautics
Lebanon, TN
06.2022 - Current
- Streamlined administrative processes to enhance operational efficiency across departments.
- Developed and implemented training programs for staff to improve performance and compliance.
- Oversaw scheduling and resource allocation, ensuring optimal utilization of personnel and facilities.
- Managed budgeting and financial reporting, achieving cost-effective operations while maintaining quality standards.
- Accounts Payable
- Creating Military Government accounts
- Customer Service
- Educating Students on Study material
Office Manager/Production Manager
Rhino Staging Inc.
09.2019 - 06.2023
- manage the office & The Scheduling department for Rhino employees/Stage Hands
- Processing Client Accounts
- Scheduling Calls/Jobs
- Training Stage Hands
- Recruiting New clients/Venue Contracts
- Recruiting Employees
- Customer Service
- Filing Paperwork
- Inventory (Merchandise)
- Conducting weekly staff meetings
- Corresponding with emails w/clients
- Building/Sending job Estimates
- Accounts Receivable
- Processing Timesheets
- Processing Payroll
- Processing Travel Arrangements
- Processing Per Diem Funds
- Processing Travel Funds
- Processing Parking
- Processing Payroll Recaps
- Processing Cancellations calls/jobs
- Processing Deposit invoices
- New Hire Orientation
- Training classes for employees (All positions) Requirements for Covid protocols
- Company website/program (Citrix), Microsoft Word, Excel & Google Docs
- Tracking employee point system, Deactivating employees
- Inputting subcontractors
- Inputting New hires (Citrix)
- Referral program
- Tracking Social Media Account
Payroll/Generalist/Scheduling Coordinator
Rhino Staging Inc.
04.2013 - 09.2019
- managed the stage hands schedules & Payroll
- Accounts, Scheduling calls/jobs
- Training Stagehands
- Recruiter Calls
- Customer Service
- Filing paperwork/Microsoft Word, Excel & Google Docs
- Inventory (Merchandise)
- Conducting Weekly Job Fairs
Office Manager/PRN Receptionist
Trevecca Health & Healing
10.2008 - 04.2013
- Insurance claims
- Placed orders for office supplies.
- Ran daily reports.
- Patient/Client payments
- Training employees
- Billing weekly/Monthly statements
- Investigate cases for errors
- Adjustments on all patient accounts
- Organized patient meetings with family
- Admitting paperwork
- Answer phone calls, return voicemails and redirect calls.
- Create spreadsheets for daily use.
- Manage filing for all records.
Administrator
CTS Protective Services
10.2001 - 10.2008
- Shelled customer accounts
- ADT accounts receivable
- Placed orders for office supplies.
- Ran daily reports.
- Pulling Credit Accounts/reports
- Filed application and verifications daily.
- Collection calls
- Answer phone calls and redirect calls to the correct person.
- Processed payroll
Education
Highschool -
Mount Juliet
Training Courses - Computer applications- Microsoft word, Powerpoint, Google Doc and Excel
QuickBooks
Skills
- Office administration
- Document management
- Budgeting expertise
- Human resources management
- Customer Service
Timeline
Administrative Head Coordinator
Bakers School of Aeronautics
06.2022 - Current
Office Manager/Production Manager
Rhino Staging Inc.
09.2019 - 06.2023
Payroll/Generalist/Scheduling Coordinator
Rhino Staging Inc.
04.2013 - 09.2019
Office Manager/PRN Receptionist
Trevecca Health & Healing
10.2008 - 04.2013
Administrator
CTS Protective Services
10.2001 - 10.2008
Highschool -
Mount Juliet
Training Courses - Computer applications- Microsoft word, Powerpoint, Google Doc and Excel
QuickBooks