Susan Roberts
Millville
Summary
Experienced professional with a proven track record of enhancing customer experiences. Demonstrated skills in problem-solving, communication, and project coordination. Recognized for strong teamwork abilities, adaptability, and consistently delivering impactful results. Expertise includes developing customer service strategies, driving process improvement, and building relationships. Known for reliability in dynamic environments and unwavering focus on achieving organizational goals.
Overview
4
4
years of professional experience
Work History
Archaeological Field Technician
Cultural Heritage Research Services, Inc.
02.2024 - Current
- Promoted safety on-site by consistently following proper procedures during excavation work, reducing potential hazards to both personnel and resources.
- Enabled timely project completion by effectively managing workload and prioritizing tasks according to project goals.
- Maintained precise documentation of findings, allowing for improved analysis and interpretation of archaeological sites.
Customer Experience Coordinator
Marshall's Dept Store
05.2023 - 12.2023
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
Patient Care Coordinator
Carolina Kidney Partners
11.2022 - 12.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
Education
Bachelor of Arts - Religious Studies
College of Charleston
Charleston, SC05-2022
Bachelor of Science - Anthropology
College of Charleston
Charleston, SC05-2022
Skills
- Problem-solving skills
- Client advocacy
- Customer service
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Critical thinking skills
Timeline
Archaeological Field Technician
Cultural Heritage Research Services, Inc.
02.2024 - Current
Customer Experience Coordinator
Marshall's Dept Store
05.2023 - 12.2023
Patient Care Coordinator
Carolina Kidney Partners
11.2022 - 12.2023
Bachelor of Arts - Religious Studies
College of Charleston
Bachelor of Science - Anthropology
College of Charleston
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