Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Gardening, Music, reading, mentoring
Timeline
Generic

SUSAN ROBERTSON

Jamestown,RI

Summary

Experienced hardworking Supervisor leading team members with on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts, and implement company procedure .Excellent communication and listening skills providing leadership and vision which drives teams to meet goals.

Overview

33
33
years of professional experience
1
1
Certification

Work History

ETC Supervisor

RITBA
09.2012 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained new hires.
  • Mentored newly hired employees on operating equipment and training.
  • Achieved results by working with staff to meet established timelines.
  • Trained in Toll Violations collections and disputes. Trained in appearing for Traffic Tribunal monthly, applying payment plans.
  • Trained in working with 50 or more customers per week daily.

Mentor

Mosaic Living Innovations
10.2008 - Current

Served as a role model for mentees by demonstrating strong values and ethical standards.

  • Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
  • Assisted Clients in developing self-confidence and positive self-image.
  • Guided stress management and grounding techniques to reduce overwhelm.
  • Assisted Clients in setting and achieving educational and career goals to encourage independence.
  • Regularly assessed progress and provided feedback to support continued development.
  • Maintained strict confidentiality in all situations unless abuse, neglect, or threats were identified.
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Taught life skills and job coaching
  • Facilitated healthy relationships with family friends and the community.
  • Collaborated with teachers, counselors, and administrators to foster access to resources and support.
  • Developed and led special events that increased decision-making, problem-solving, and good judgment.
  • Worked with individuals to help understand and overcome personal, social, or behavioral problems affecting educational or vocational situations.
  • Collaborated with parents and teachers to help clients
  • Advised Clients on educational, career, and social opportunities.
  • Empowered clients through counseling and skill-building exercises.

Team Member

Target
05.2009 - 03.2012

Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.

  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
  • Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
  • Followed planogram to accurately move products from delivery truck to sales floor and stock shelves.
  • Followed inventory management and loss prevention policies to minimize shrink in store.

Direct Care Staff Member

LaPlante Center
05.2004 - 04.2009
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Administered medication as directed by physician.
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored and assisted residents through individual service plans.
  • Recorded temperature, blood pressure, pulse, or respiration rate as medical or nursing staff directed.

Behavioral Job Coach

Perspectives Corporation
09.1997 - 10.2004
  • Provided ongoing guidance and support to clients throughout the job search and onboarding process.
  • Kept detailed records of individual histories, scores, and documents.
  • Conducted mock interviews to help clients prepare for interviews with potential employers.
  • Counseled clients one-on-one regarding current situations, desires, aptitudes, education, and employment history.
  • Assisted clients in building successful job search strategies.
  • Developed and implemented job coaching plans for clients with diverse career goals.
  • Worked with job seekers to determine job targets based on skills and personality.
  • Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided, and relevant correspondence.
  • Led vocational assessments for clients with physical, emotional, intellectual, and behavioral disabilities.
  • Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
  • Collaborated with local employers to identify job opportunities for clients.
  • Developed and maintained relationships with community resources to support job coaching.
  • Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance, and determine the optimal timing of further interventions.

Manager of Business Development and Sales

Sea Breeze Store Extra-Mart
04.1990 - 05.1993

Developed a deep understanding of customer needs, priorities, and pain points to deliver customized service.

  • Qualified leads by scheduling introductory discovery meetings and calls.
  • Conducted market research to discover new leads, opportunities, and messaging.
  • Liaised with external stakeholders to form strategic partnerships with prospective clients.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Assisted with the hiring process and training of new employees.
  • Processed vital documentation, completed forms, and obtained appropriate insurance verification and authorization for services.

Education

Associate of Applied Science - Medical Insurance Coding/billing

Centura College - Alexandria
Alexandria, VA
06.2012

No Degree - Medical Insurance Coding

CCRI
Warwick, RI
05.1996

High School Diploma -

North Kingstown Senior High School
North Kingstown, RI
05.1987

Skills

  • Fundraising Events/Mosaic
  • Meeting Planning
  • Managing Events Start to Finish
  • Digital Marketing for Living Innovations

Accomplishments

  • CPR First, Aid certified
  • Certificate for Transformational Program Completion
  • Guest speakers for the annual 5yrs mentor convention in Baltimore Maryland.
  • Received Mentor of the Year award.

Certification

  • CPR/First Aid certified. 1-10-2023 Warwick RI
  • Transformational Program certified 5-28-2022 Warwick RI.
  • Safety skills training certificate 4-02-23
  • Med training certified 4-02-23

Gardening, Music, reading, mentoring

I enjoy Photography and take long walks trying to capture photos in nature, I also enjoy kayaking and am relatively new to it. I also mentor people with disabilities and have volunteered with the Special Olympics for many years.

Timeline

ETC Supervisor

RITBA
09.2012 - Current

Team Member

Target
05.2009 - 03.2012

Mentor

Mosaic Living Innovations
10.2008 - Current

Direct Care Staff Member

LaPlante Center
05.2004 - 04.2009

Behavioral Job Coach

Perspectives Corporation
09.1997 - 10.2004

Manager of Business Development and Sales

Sea Breeze Store Extra-Mart
04.1990 - 05.1993

Associate of Applied Science - Medical Insurance Coding/billing

Centura College - Alexandria

No Degree - Medical Insurance Coding

CCRI

High School Diploma -

North Kingstown Senior High School
SUSAN ROBERTSON