Susan Rodriguez
Aurora,IL
Summary
Proven leader with extensive supervisory experience at IPSD 204, adept at problem-solving and managing large groups efficiently. Skilled in enhancing team productivity and customer relations through effective communication and financial management. Accomplished lunch supervisor offering six years of experience overseeing students in nutrition service line. Sustained maintenance of cafeteria in compliance with federal, state, local and health department requirements. Communicated with team and administration promptly and worked harmoniously with students, school teachers and officials. At Bay Furniture, had proven excellent phone skills and was well versed in how to handle customers.
Overview
28
28
years of professional experience
Work History
Lunch Supervisor
Ipsd 204
08.2018 - Current
- Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
- Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
- Regulated dismissal of students by section and guided disposal of tray and silverware in return area.
- Oversaw lunchroom workers and kitchen staff in preparation, delivery and cleaning duties.
- Developed strong relationships with students, establishing trust and rapport that contributed to a positive dining experience.
- Demonstrated professionalism at all times while representing the school''s values within the lunchroom environment.
- Encouraged students to stay on task of eating meals by reminding students to remain seated and use inside voices.
- Collaborated with other staff members to create a positive and welcoming atmosphere during lunch periods.
- Directed scheduled movement of groups to and from playground, lunchroom and classrooms.
Office Manager
Bay Furniture
06.1996 - 09.2006
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate of Arts - Education
Aurora University
Aurora, ILSkills
- Supervisory Experience
- Problem-Solving
- Managing the expectations of almost 700 students to have their lunch and recess go in a timely and safe manner
Timeline
Lunch Supervisor
Ipsd 204
08.2018 - Current
Office Manager
Bay Furniture
06.1996 - 09.2006
Associate of Arts - Education
Aurora University
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