Summary
Overview
Work History
Education
Skills
Accomplishments
A Associate in Business Administration
Timeline
Generic

Susan Rogers

Westford,MA

Summary

I am a energetic , honest , skilled and loyal person. I value people and always building up people and bringing out the best in them.

Knowledgeable it technical operations management with robust background in technical management, focusing on streamlining operations and driving project success. Proven ability to manage cross-functional teams and deliver impactful technology solutions. Demonstrated expertise in strategic planning and problem-solving.

Overview

7
7
years of professional experience

Work History

Technical Manager

Town of Westford
01.2021 - 10.2024
  • Coordinated with other departments effectively, integrating technical requirements into broader organizational goals seamlessly.
  • Managed implementation of new technological improvements resulting in increased efficiency.
  • Built trusted relationships with stakeholders through clear communication and collaborative problem-solving efforts.
  • Delivered comprehensive technical training programs for staff members, enhancing overall team competency levels.
  • Fostered an environment of continuous improvement through active solicitation of feedback from both customers and internal staff members.
  • Enhanced customer satisfaction by addressing technical issues and providing timely resolutions.
  • Collaborated with cross-functional teams to identify and resolve systemic product issues.
  • Improved customer relationships through proactive communication and follow-ups on resolved issues.
  • Streamlined support processes for improved efficiency and faster response times.

Licensed Practical Nurse, Home Care

Tempus Unlimited
01.2018 - 05.2021
  • Advocated for the best interests of patients when collaborating with healthcare providers, insurance companies, and other stakeholders.
  • Administered injections, catheter care, and other skilled nursing procedures with precision and attention to patient comfort.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for homebound patients.
  • Demonstrated adaptability by adjusting care plans in response to changes in patients'' conditions or circumstances for optimal outcomes.
  • Developed comprehensive medication management plans that promoted adherence to prescribed regimens while minimizing potential side effects or drug interactions.
  • Improved patients'' quality of life by providing compassionate care and assisting with daily living activities.
  • Participated in ongoing professional development opportunities to stay current with best practices, regulatory requirements, and advancements within the field of home care nursing.
  • Promoted patient independence by teaching self-care techniques and offering guidance on managing chronic conditions.
  • Delivered exceptional wound care, including dressing changes and infection prevention measures, resulting in faster healing times for patients.
  • Supported mental well-being of patients by providing emotional support, encouragement, and resources for coping with stressors related to illness or disability.
  • Utilized evidence-based practices to provide high-quality care tailored to each patient''s unique needs and preferences.

Education

High School Diploma -

Westford Academy
Westford, MA
06-1994

Skills

  • Team collaboration
  • Technical innovation expertise
  • Employee development
  • IT staff leadership
  • Training and mentoring
  • IT systems support

Accomplishments

A certificate in Google It


A Associate in Business Administration

I specialized in Business and accounting. 

Timeline

Technical Manager

Town of Westford
01.2021 - 10.2024

Licensed Practical Nurse, Home Care

Tempus Unlimited
01.2018 - 05.2021

High School Diploma -

Westford Academy

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Susan Rogers