Susan Rogier
Humboldt,TN
Summary
Skilled in mobile technology with background as Mobile Expert. Strong knowledge of latest mobile devices, plans, and accessories, coupled with ability to provide top-notch customer service. Known for troubleshooting software issues efficiently and educating customers on device usage. Previous work resulted in improved customer satisfaction scores and increased sales revenue.
Overview
31
31
years of professional experience
Work History
Cellular Sales Associate
AT&T Mobility
Milan, TN
01.2024 - Current
- Updated customer accounts in the system when necessary.
- Greeted customers and provided excellent customer service.
- Assisted customers with selecting a cellular phone that best fit their needs.
- Operated cash register to process payments for purchases.
- Performed regular maintenance tasks such as dusting shelves or cleaning windows.
- Organized merchandise displays to attract customers and promote sales.
- Provided technical support to customers experiencing difficulties with their devices.
- Provided accurate information about products, pricing, availability, product uses and services offered.
- Resolved customer complaints in an efficient manner.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Computed purchases and received and processed cash or credit payment.
- Described merchandise and explained use, operation and care.
- Answered store and merchandise questions and led customers to wanted items.
Senior Sales Associate
Victra Wireless
Jackson, TN
01.2013 - 12.2023
- Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
- Resolved customer complaints in a professional manner.
- Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service.
- Kept customers engaged with positive, sales-minded attitude demonstrating pride in products.
- Entered and updated customer information in system using customer relationship management tools to keep information current.
- Operated point of sale equipment and returned cash, coin, payment cards and receipts to clients.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Made outbound sales calls to contact prospective leads, using effective communication skills.
- Managed and retained existing client accounts.
- Managed cash register operations using POS system and processed sales and returns.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Operated register, handled cash and processed credit card transactions.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Sales Manager
American Cellular
Jackson, TN
09.1993 - 01.2013
- Established relationships with key clients, while maintaining existing customer base.
- Managed daily operations of sales department, including supervision of staff members.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Supported sales team members to drive growth and development.
- Resolved customer complaints regarding sales and service.
Education
Some College (No Degree) - Clinical Psychology
The University of Tennessee - Knoxville
Knoxville, TNSkills
- Meeting Sales Quotas
- Warranty claims
- Payment handling
- Returns and exchanges
- Mobile device troubleshooting
- Building rapport
- Client Relationship Building
- Building Customer Loyalty
- Sales and Promotions
- Multitasking
- Store Opening and Closing
- Friendly and Helpful
- Speech Clarity
Affiliations
- Love being outdoors and active, kayaking, hiking, anything water related is my favorite
- Planet Fitness is my favorite gym
- vacation twice a year, one with family, the other with dear friends & husbands
Accomplishments
- Top 10 in Sales for New Lines, Upgrades, Data Only, & Accessories throughout 30 years of cellular sales & service
References
References available upon request.
Timeline
Cellular Sales Associate
AT&T Mobility
01.2024 - Current
Senior Sales Associate
Victra Wireless
01.2013 - 12.2023
Sales Manager
American Cellular
09.1993 - 01.2013
Some College (No Degree) - Clinical Psychology
The University of Tennessee - Knoxville