Nicholas Franco
Rochester
Summary
Dynamic customer service professional with a proven track record at Wegmans Supermarket, excelling in relationship building and attention to detail. Enhanced client satisfaction through personalized support and optimized workflow efficiency, contributing to increased sales and improved team productivity. Skilled in active learning and effective communication, ensuring a safe and welcoming environment.
Developed valuable skills in supportive environment, including effective communication and problem-solving abilities. Demonstrates strong ability to adapt and learn quickly in various settings, with focus on providing quality assistance. Seeking to transition into new field where these transferrable skills can be utilized and further developed.
Overview
3
3
years of professional experience
Work History
Helping Hands
Wegmans Supermarket
02.2024 - Current
- Reduced response times for assistance requests by efficiently prioritizing and organizing tasks.
- Ensured a safe and comfortable environment by maintaining cleanliness standards and addressing potential hazards.
- Delivered exceptional service by actively listening to client concerns and promptly addressing any issues that arose.
- Enhanced client satisfaction by providing personalized support and assistance in various tasks.
- Improved team productivity with effective communication, planning, and coordination of resources.
Customer Service Produce Worker
Wegmans Supermarket
02.2022 - Current
- Supported loss prevention initiatives by monitoring inventory levels and reporting discrepancies or suspected thefts promptly.
- Rotated produce on display by following "first in – first out” policy.
- Optimized workflow efficiency within the department by consistently organizing workstations according to task requirements.
- Enhanced customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Increased customer satisfaction rates through knowledgeable guidance on selecting ripe fruit or vegetables during peak seasons.
- Maximized sales by creating visually appealing displays that promoted seasonal and high-demand items.
- Processed incoming shipments efficiently, verifying product quality upon receipt to maintain optimal freshness standards.
Education
Gates Chili High School
Gates, NYSkills
- Active learning
- Customer service
- Excellent communication
- Teamwork and collaboration
- Following directions
- Relationship building
- Attention to detail
Timeline
Helping Hands
Wegmans Supermarket
02.2024 - Current
Customer Service Produce Worker
Wegmans Supermarket
02.2022 - Current
Gates Chili High School
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