Susan Ross
Minneapolis,MN
Summary
Experienced clinical account management professional with a proven track record of delivering impactful solutions that support sales goals. Cultivates strong customer relationships and effectively interprets the voice of the customer to uncover and meet client needs. Demonstrates adeptness in messaging and project planning, consistently delivering results through persuasive communication and building consensus. Experience in biodesign process for new product development and clinical innovation. Thrives in dynamic environments, emphasizing team collaboration and adaptability to ensure success.
Overview
18
18
years of professional experience
Work History
Clinical Manager
BD
07.2022 - Current
- Nurtured clinical relationships to identify unmet needs, supporting $3.6 million growth with three Territory Managers in FY24
- Coordinated product training and clinical implementations at IDN and hospital levels, leveraging clinical programs to support conversions and proactively defend against competitors
- Created VOC surveys, identified KOLs and consulted on clinical workflows to identify needs in early-stage NPD sensing projects
- Coordinated ethnographic field experience for marketing and R&D
- Clinical Innovation Council
- Co-lead, Communications, Next UCC
Clinical Account Manager
Ceribell
09.2021 - 04.2022
- Achieved a 75% utilization increase among physicians and mid-level providers in Intensive Care and Emergency Departments across nine hospital accounts
- Built consultative relationships with medical and nursing leadership and hospital administration to support implementation of new technology
- Developed comprehensive clinical implementation plans
- Raised disease state awareness with social media campaigns
Critical Care Registered Nurse
Hennepin County Medical Center
02.2020 - 11.2021
- Utilized critical thinking skills to managing multiple priorities simultaneously while caring for critically ill adult patients in a Level 1 Trauma Center
- Utilized advanced assessment skills and specialized monitoring systems (e.g. FloTrac) for proactive nursing care
- Managed ventilated patients, maintained chest tubes, PA catheters and arterial lines and administered vasoactive, thrombolytic and paralytic drugs
- Served as a preceptor for new nurses entering the unit, sharing knowledge and expertise to facilitate successful integration into the team.
Nurse Clinician II
Minneapolis Heart Institute
04.2019 - 02.2020
- Coordinated weekly multi-disciplinary physician conference to determine interventional v surgical treatment for valvular and structural heart disease patients
- Provided pre- and post-operative patient education for heart catheterization, TAVR, MitraClip, Watchman and alcohol septal ablation procedures
- Coordinated among provider groups (CT Surgery, Interventional Cardiology, Anesthesia, Vascular Surgery), OR control and nursing care areas to ensure case coverage
- Assessed patients for referral to clinical trials
Registered Nurse
St. Joseph’s Hospital
08.2017 - 02.2020
- Provided post-operative care for patients undergoing CAB, surgical valve replacement and repair and TAVR procedures
- Monitored hemodynamic parameters and analyzed complex data sets, making appropriate adjustments to treatment plans based on patient response.
- Managed patients requiring pre-operative pVAD support (Impella)
- Titrated vasoactive drips utilizing strict protocols
- Collaborated with interdisciplinary team to ensure patient movement through appropriate care pathway
- Member of Unit Practice Councils (ICU and ED) and Fairview Emergency Department System Nursing Shared Leadership Council
- Developed nurse-driven ER protocols for kidney stone care
Clinical Nurse II
Suburban Hospital
07.2014 - 12.2015
- Monitored and interpreted cardiac rhythms and patient vital signs, responding promptly to changes in acuity
- Provided comprehensive cardiac education to patients and families
- Supported adoption of EBP on unit through multi-disciplinary projects with hospital-wide Quality and Safety Council and unit-based Practice Council
- Developed evidence-based QI initiative to enhance patient outcomes and adherence to surveillance requirements
- System-wide instructor of Language of Caring initiative
- Charge Nurse and Preceptor to new graduate nurses
Director, Majoring Giving and Memberships
Shakespeare Theater Company
04.2007 - 03.2010
- Directed strategy and developed programs to achieve major gift, upper-tier giving circle and membership sales goals
- Created digital and print marketing content to recruit, engage and cultivate donors at all giving levels
- Expanded upper-tier circles programs through bespoke special events, including special access and travel
- Established regular communication channels with prospects and donors to communicate organizational impact
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability
- Led a team of 4
Education
Bachelor of Science - Nursing
University of Texas
Arlington, TX01.2015
Associate Degree in Nursing - Honors
Montgomery College
Takoma Park, MD01.2013
Master of Arts - Art History
Johns Hopkins University
Baltimore, MD01.2006
Skills
- Strategic Project Planning
- Evidence-Based Decision Making
- Problem-Solving Ability
- Customer Understanding
- Discovering Unmet Needs
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Clinical Manager
BD
07.2022 - Current
Clinical Account Manager
Ceribell
09.2021 - 04.2022
Critical Care Registered Nurse
Hennepin County Medical Center
02.2020 - 11.2021
Nurse Clinician II
Minneapolis Heart Institute
04.2019 - 02.2020
Registered Nurse
St. Joseph’s Hospital
08.2017 - 02.2020
Clinical Nurse II
Suburban Hospital
07.2014 - 12.2015
Director, Majoring Giving and Memberships
Shakespeare Theater Company
04.2007 - 03.2010
Associate Degree in Nursing - Honors
Montgomery College
Bachelor of Science - Nursing
University of Texas
Master of Arts - Art History
Johns Hopkins University
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