Susan Rue
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 30 years of valuable expertise to forward company objectives. Experience in coordinating projects, programs and improvements.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Program Manager
Home Life Inc.
12.2021 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Closer/Opener/Driver/Waitress/Cook/Dishwasher
Spoleto's Restaurant and Pizzeria
06.2015 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Correctly calculated inventory and ordered appropriate supplies.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
MHTT2 (Mental Health Tech 2)
SOCP (SACU)-State of Oregon
09.1996 - 08.2013
- Improved patient well-being by providing compassionate support and care in one-on-one and group settings.
- Provided crisis intervention services, ensuring timely response and appropriate action during emergency situations.
- Conducted regular checks on patients'' physical safety and emotional well-being, promptly reporting concerns as needed.
- Monitored medication administration, ensuring accurate documentation and adherence to prescribed regimens.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Administered patient medications and tracked dosages.
- Utilized undercover roles effectively while maintaining personal safety during high-risk situations involving dangerous individuals or groups engaged in illicit activities related to narcotics distribution or production.
- Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
Education
High School Diploma -
Mt. Shasta High School
Mount Shasta, CA06.1991
Skills
- Strategic Planning
- Team Leadership
- Decision-Making
- Flexible and Adaptable
- Budgeting and Resource Management
- Scheduling and Planning
- Documentation proficiency
- Event Planning and Execution
- Work Delegation
- Employee Scheduling
Certification
- OIS Trained
- CPR/First Aid
- Blood Born and Abuse Training
- Food Handler's
I received manager of the quarter 2023
I ended up getting a plaque with a $50.00 certificate. It was nice being recognized for the hard work did.
Timeline
Program Manager
Home Life Inc.
12.2021 - Current
Closer/Opener/Driver/Waitress/Cook/Dishwasher
Spoleto's Restaurant and Pizzeria
06.2015 - 10.2020
MHTT2 (Mental Health Tech 2)
SOCP (SACU)-State of Oregon
09.1996 - 08.2013
High School Diploma -
Mt. Shasta High School
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